Never reach your bank’s online banking through a search result. Fake banking pages rank in search precisely because that is how people look for them, and paid search adverts for bank logins are a standard delivery method for credential theft. Type the address yourself, or use the bank’s app.
FNB will never ask for your PIN, your full card number, your online banking password or a one time PIN, and no genuine banking process requires you to install remote access or screen sharing software. A caller who wants any of those is not the bank, however much they already seem to know about you.
If you think your profile has been compromised, phone the fraud line rather than the general enquiry line, and say so in the first sentence. Blocking the profile and the cards is the fastest action available, it is reversible, and it is far easier than recovering money afterwards. Then ask for the incident reference, because every later step depends on it.
This page covers how to contact FNB in South Africa. The details below were taken from the official FNB contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not FNB and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
FNB contact numbers
These routes were verified against the official FNB contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Fraud prevention and security (24 hour call centre) | 087 575 9444 |
| Fraud call centre from outside South Africa | +27 11 369 2924 |
| Report a damaged or stolen card | 087 575 9406 |
| Complaints resolution team | 087 575 9408 |
| Complaints email | [email protected] |
| General enquiries | 087 575 0000 |
| Telephone banking | 087 575 9404 |
| App and Cellphone Banking | 0861 31 32 10 |
| Online Banking from outside South Africa | +27 11 369 1097 |
| ATM queries email | [email protected] |
FNB’s security centre lists a separate 24 hour fraud line from its general enquiry line. For anything involving a compromised profile, use the fraud line rather than the general one: it is staffed around the clock and it is the queue that can block a profile immediately.
Self-service options before you call
- Check the official site at fnb.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
What a bank can and cannot do on a phone call
- An agent can freeze a card or a profile immediately. If you think your card or banking app has been compromised, say so in the first sentence: blocking is the fastest action available on the call and it is reversible.
- A disputed transaction is a formal process, not a favour. Ask for it to be logged as a dispute and get the reference. Card scheme rules give the bank a limited window to raise a chargeback, so a delay of weeks can close the door.
- An agent cannot reverse a payment you authorised yourself. Once you have approved a real-time payment or given someone an OTP, the money is gone and recovery depends on the receiving bank, not on your own.
- Nobody at a bank needs your PIN, your CVV, your online banking password or a one time PIN. A genuine agent will never ask, and no genuine process requires you to install remote access software.
- Ask for the complaint reference on the first call. Without it the ombud cannot see that you gave the bank a chance to answer, and the complaint is sent back to you.
Bank charges, interest and fee disputes are decided against what you signed, so ask for the pricing guide or the agreement that applies to your account. Every South African bank publishes a fee schedule, and the version that governs your account is the one in force when the fee was charged.
Complaints and escalation
If a first call does not resolve the matter, escalate through the bank’s own complaints process first, in writing and with a reference number. If it is not resolved, take it to the National Financial Ombud on 0860 800 900, the scheme that now handles banking, credit, life insurance and non-life insurance complaints in one place. The service is free to consumers, and the bank must have had a chance to answer first.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most banking complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake FNB contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not FNB.
- Reach FNB through the official site at fnb.co.za rather than through a number in a search advert or a social media reply.
- FNB will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the FNB contact number?
The routes are listed in the table above, with what each one is for. The main route is 087 575 9444. Confirm it on fnb.co.za before relying on it, since numbers are changed from time to time.
How do I know a FNB number is genuine?
Check it against the official site at fnb.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not FNB, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official FNB source on 20 August 2026. If you find a detail that has changed, the official source is always the authority.