Retail · Contact details
Bradlows Contact Details
The Bradlows call centre number is 0800 119 933, a toll-free line, and the Bradlows customer care WhatsApp number is 066 184 8300. For delivery problems, Bradlows also gives the email bradlows@pl.co.za. Bradlows’ website does not publish a separate head office telephone number; the company address it shows is that of its group, Pepkor Holdings Limited, at 36 Stellenberg Road, Parow Industria. Bradlows Baywest is on 010 133 1350, and Bradlows Springs Mall is on 010 133 1172.
Bradlows call centre, WhatsApp and email
| What you need | Contact |
|---|---|
| Bradlows call centre (Contact Us) | 0800 119 933 (toll-free) |
| Bradlows customer care WhatsApp | 066 184 8300 (wa.me/27661848300) |
| Incorrect or damaged delivery | 0800 119 933 or bradlows@pl.co.za |
| Log a repair | Repair form at bradlows.co.za/repair-form |
| Track an order | “Track my Order” on bradlows.co.za |
| Privacy and personal information (Pepkor Information Officer) | 0860 900 100, popia-io@pepkor.co.za |
| Lay-by statement security incident questions | io@pepkor.co.za |
The Bradlows website footer lists 0800 119 933 under Contact Us alongside the WhatsApp number, and it does not publish call centre operating hours. The 0860 900 100 line belongs to the Pepkor group’s Information Officer and is for requests about your personal information, not for orders or accounts.
Bradlows WhatsApp number
The Bradlows WhatsApp number for customer care is 066 184 8300, the same number the site links as wa.me/27661848300. The repair route is the repair form at bradlows.co.za/repair-form and delivery problems go to 0800 119 933 or bradlows@pl.co.za.
Bradlows head office
Bradlows trades as part of Pepkor: its website copyright line reads “PEPKOR TRADING PTY LTD T/A Bradlows”. The only company address on the site is in its newsletter privacy notice, which names Pepkor Holdings Limited, registration number 2017/221869/06, at 36 Stellenberg Road, Parow Industria. Bradlows does not list a head office contact number there, so for a head office query the published routes are the call centre on 0800 119 933 and WhatsApp on 066 184 8300. Bradlows’ About Us section says the business began in Johannesburg Central in 1901 and is celebrating more than 120 years.
Bradlows operating hours
Bradlows does not publish operating hours for its call centre on 0800 119 933 or for the WhatsApp line on 066 184 8300. The store trading hours it does publish are for its branches: Bradlows Baywest opens Monday to Saturday 09:00 to 19:00 and Sundays and public holidays 09:00 to 17:00, while Bradlows Springs Mall opens Monday to Friday 09:00 to 18:00, Saturday 09:00 to 17:00 and Sunday 09:00 to 16:00. The Store Locator lists hours for the other stores.
Bradlows Baywest and Springs Mall contact numbers
| Store | Address | Telephone | Trading hours |
|---|---|---|---|
| Bradlows Baywest | LG 124 and 125, Baywest Mall, Walker Drive Extension, Port Elizabeth (Gqeberha), 6017 | 010 133 1350 | Mon to Sat 09:00 to 19:00; Sun and public holidays 09:00 to 17:00 |
| Bradlows Springs Mall | Shop L66, Springs Mall, Selection Park, Springs, 1559 | 010 133 1172 | Mon to Fri 09:00 to 18:00; Sat 09:00 to 17:00; Sun 09:00 to 16:00 |
| Bradlows Springs (The Avenues) | Shop 6, The Avenues, Cnr 6th Street and 9th Avenue, Springs, 1559 | 010 133 1867 | See the Store Locator |
Bradlows Baywest’s store email is 02143@bradlows.co.za and Bradlows Springs Mall’s is 02179@bradlows.co.za. Note that Springs has two Bradlows stores: Springs Mall in Selection Park and a second store at The Avenues on 6th Street. Bradlows’ Store Locator lists 243 stores with their numbers and hours.
Bradlows delivery times and fees
| Order | Delivery fee |
|---|---|
| Orders under R1,000 | R99 |
| Orders over R1,000, beds and small items | R295 |
| Medium items | R495 |
| Large items | R695 |
Bradlows says delivery arrives within 2 to 5 days once your order is confirmed, which happens after payment is received, and special order products take 6 to 8 weeks. You get an SMS with your delivery details and can reschedule if the time does not suit you. If a delivery is wrong or damaged, notify Bradlows right away on 0800 119 933 or bradlows@pl.co.za.
Bradlows store account, lay-by and payments
- Store account: you must be 18 or older and provide a valid ID (ID card or book, driver’s licence, or a passport for instalment credit only), proof of regular income and your latest three months’ bank statements or consent to get them, complete a DebiCheck debit order and pass biometric or facial authentication. Approval is subject to credit life cover or product cover.
- Lay-by: a valid ID or passport and a R100 deposit, for products over R500.
- Other ways to pay: Bradlows lists Payflex, Pay Just Now, MobiCred and 1Voucher, plus separate routes to pay a lay-by account or a loan account.
Bradlows’ site also carries a security notice from Pepkor Lifestyle: on 6 February 2026 it was alerted that some lay-by statements issued before 2023, showing a full name, sales order number and account balance, could be viewed through links from its SMS channel. It says access was removed, authentication was added and the Information Regulator was notified, and that it will never ask for your password or banking details through its communication channel. Questions about that incident go to io@pepkor.co.za.
Bradlows complaints contact details
A complaint about an order, a delivery or a repair goes through the same customer care routes as any other query: the call centre on 0800 119 933, WhatsApp on 066 184 8300, or bradlows@pl.co.za for incorrect or damaged deliveries. For a repair, the repair form at bradlows.co.za/repair-form starts the process. The 0860 900 100 line and the popia-io@pepkor.co.za mailbox are only for requests about your personal information under the Pepkor group’s privacy desk.
Frequently asked questions
What is the Bradlows contact number?
The Bradlows call centre number is 0800 119 933, a toll-free line listed in the website footer under Contact Us. Store lines such as Bradlows Baywest on 010 133 1350 are separate.
Does Bradlows have a WhatsApp number?
Yes. Customer care runs on WhatsApp at 066 184 8300, the number the site links as wa.me/27661848300.
What are Bradlows’ operating hours?
Bradlows does not publish hours for its call centre or WhatsApp line. Store hours are published per branch, for example Baywest Monday to Saturday 09:00 to 19:00 and Springs Mall Monday to Friday 09:00 to 18:00.
How do I complain to Bradlows?
For a complaint, use the call centre on 0800 119 933, WhatsApp on 066 184 8300, or bradlows@pl.co.za for a wrong or damaged delivery. The repair form at bradlows.co.za/repair-form handles faulty goods.
Sources
- Bradlows site footer, Store Locator data, About Us and Delivery Information pages, bradlows.co.za, read 17 September 2026
- Bradlows Store Account, Lay-by and “Important Security Update Regarding Your Lay-by Account” pages, bradlows.co.za, read 17 September 2026