Bradlows publishes a toll-free customer service number, a mobile number and a separate Information Officer line for privacy matters. It is part of the Pepkor group, which is why the privacy contact is shared across the group’s retail brands.
Official contact channels
- Customer service, toll-free: 0800 119 933
- Mobile: 066 184 8300
- Information Officer, privacy and data matters: 0860 900 100
- Self-service: store locator, log a repair, and payment routes on the Bradlows website
The Information Officer number is published in connection with the Pepkor privacy statement and is for requests about personal information. It is not a customer service line, and using it for a delivery or account query will simply route you back.
Bradlows also publishes a dedicated route to log a repair, which is the correct entry point for a fault on furniture or an appliance still under warranty.
What this organisation provides
Bradlows is a furniture and appliance retailer selling largely on credit and lay-by, alongside cash sales. That credit dimension is what shapes most contact: account balances, payment arrangements, settlement figures and delivery scheduling account for the bulk of customer queries.
The website publishes several payment routes, including a lay-by account payment, a loan account payment, MobiCred, Pay Just Now and 1Voucher. Each is a distinct arrangement with its own terms, so establish which one your account uses before calling — a question about a Pay Just Now instalment is not answerable by the store account team.
As a Pepkor brand, Bradlows sits alongside other group retailers, and some group-level functions such as the Information Officer are shared. The trading entity that appears on your agreement is what matters for a formal complaint.
Address and operating information
Bradlows does not publish contact centre operating hours or a head office walk-in address on its site. Store trading hours vary by branch and are listed through the store locator rather than centrally.
For anything concerning a specific purchase, the store that made the sale generally holds the record, and the delivery arrangement is usually tied to that branch.
Support and escalation routes
Delivery is the other frequent source of contact. Furniture and appliance deliveries are scheduled against a route rather than a fixed appointment time, so confirm the delivery window and who must be present to sign, and keep the order number to hand for any rescheduling.
Have the account number, the invoice or order number and the delivery address ready. For a repair, have the product details and the date of purchase, since warranty entitlement runs from that date.
Ask for a reference number on any unresolved matter and keep it for follow-up calls. Where a credit agreement is involved, note that the account is regulated under the National Credit Act, which sets out your rights on statements, settlement and default.
Retail complaints that cannot be settled with the retailer go to the Consumer Goods and Services Ombud, with the National Consumer Commission as the statutory body. Credit account disputes fall to the National Credit Regulator instead, and privacy complaints to the Information Regulator.
Sources
Contact details on this page were checked against Bradlows’ own website, bradlows.co.za, on 30 August 2026. Routes Bradlows does not publish are not listed here.