Superbalist runs a deliberately narrow set of contact routes, and knowing that up front saves time. There is one call centre number and one web contact form, and the retailer does not publish a customer service email address at all — so order queries, returns, refunds and delivery problems all travel through the same two doors. The form asks you to choose a department before you describe the query, and that choice is what determines which team picks it up, so it is worth reading the options rather than accepting the first one. The call centre keeps limited hours, including a shortened public-holiday window, which means anything raised in the evening or over a weekend waits until the next working day. The form is the better route outside those hours, because Superbalist commits to responding on it within 24 hours. Everything below comes from Superbalist’s own contact page.
Official contact channels
- Call centre: 087 362 7300
- Online contact form: superbalist.com/support/contact_us — you select a department, give the details of the query, and indicate whether it concerns an order. The form requires a name, email address and phone number, and a reCAPTCHA check before it will submit.
- Help centre and FAQs: superbalist.com/support/faq, which is the faster route for standard questions about returns, sizing and delivery.
- Email: Superbalist does not publish a customer service email address. If you are given one, treat it with caution and confirm it against the contact page first.
What this organisation provides
Superbalist is a South African online retailer selling fashion, footwear, beauty and home products, and it describes itself as the country’s leading online fashion, beauty and home destination. Because it operates primarily online rather than through a branch network, almost every customer interaction — placing an order, tracking delivery, arranging a return, querying a refund — is handled through the account area on the site rather than in person. That shapes what the contact channels are for. The call centre and the contact form exist mainly to resolve problems the self-service account tools cannot, which is why the form asks whether your query relates to an order before anything else.
Address and operating information
- Call centre hours: Monday to Friday, 8am to 5pm
- Public holidays: 10am to 1pm. Superbalist states it is open on public holidays with the exception of Christmas Day and New Year’s Day.
- Physical location: Superbalist Pop-Up Store, Menlyn Park Shopping Centre, Atterbury Road and Lois Avenue, Menlyn, Pretoria, 0063
The pop-up store is the only physical location Superbalist lists on its contact page. It is a retail space rather than a customer service counter, so a query about an existing order is still better raised on the phone or through the form.
Support and escalation routes
Superbalist does not publish a formal escalation ladder — there is no separate complaints line or complaints mailbox listed on its contact page. In practice that means the first step is the same for every query, and what matters is keeping a record of it.
- Raise the query on the contact form or by phone, and note the reference or the date and time of the call. Without that, a follow-up starts from scratch.
- If the query concerns an order, quote the order number. The form has a dedicated field for it, and supplying it up front avoids a round trip.
- If the matter remains unresolved after Superbalist’s own process, South African online purchases fall within the jurisdiction of the Consumer Goods and Services Ombud, which publishes its own complaint channels and eligibility requirements.
Sources
The phone number, call centre hours, physical location and contact form details on this page were read from Superbalist’s own contact page at superbalist.com on 30 August 2026. Nothing here has been taken from a third-party directory or inferred. Retail contact details and trading hours change, particularly around public holidays, so confirm against superbalist.com before relying on them.