The most useful thing to know before contacting Arcadia Finance is that it is not a lender. It is a loan comparison service that passes your application to a panel of banks and credit providers, and it says so on its own site: it provides access to up to 19 reputable banks and lenders, each registered with the National Credit Regulator. That single fact settles most contact questions. If your query is about an existing loan — a repayment, a balance, a settlement figure, a debit order that bounced — Arcadia is the wrong address, because Arcadia does not hold your loan. Contact the lender whose name appears on your credit agreement. Arcadia’s own contact routes are limited to the service itself: the comparison platform, the data it holds about you, and its affiliate programme. It publishes no customer service telephone number at all. Everything below comes from Arcadia Finance’s own website.
Official contact channels
- General and data-register email: [email protected]. This is the address published on Arcadia’s registry description page for the person responsible for registration matters, and it is the only Arcadia-branded mailbox on the site.
- Data protection queries: [email protected], published in the privacy policy as the contact for questions about the privacy policy, data processing practices, or exercising your data rights.
- Telephone: none published. Arcadia Finance lists no customer service phone number anywhere on its South African site.
- Social media: the site links official Facebook, Instagram and TikTok accounts for Arcadia Finance South Africa.
- Affiliate enquiries: handled through the affiliate programme page on arcadiafinance.co.za rather than through a separate contact route.
One number that appears on Arcadia’s privacy policy is worth flagging so you do not misdial it. The switchboard +358 29 566 6700 published there belongs to Finland’s Office of the Data Protection Ombudsman, cited as a supervisory authority you may complain to. It is not an Arcadia Finance contact number.
What this organisation provides
Arcadia Finance operates an online loan comparison platform covering amounts from R500 up to R350 000 over terms from six months upward. You submit one application and receive offers from lenders on its panel, all of which it states are bound by National Credit Regulator rules. The service is free to the applicant and entirely online. The brand is part of an international group: the same operator runs equivalent comparison sites in Spain, Denmark, Norway, Germany, Finland, Sweden and Mexico, which is why some of its published compliance material refers to Finnish law and Finnish authorities alongside South African ones.
Address and operating information
- South African address: No. 5 Sturdee Avenue, Suite 301, Rosebank, Johannesburg, 2196. Arcadia labels this a mailing address only, so do not travel there expecting a branch or a service counter.
- Operating company: Draivi Media Oy, a Finnish company, Business ID 2464551-6.
- Registered address: Runeberginkatu 5B, 00100 Helsinki, Finland, with a postal address of PO Box 215, FI-00101 Helsinki.
- Operating hours: none published. The service is a web platform rather than a staffed contact centre.
Support and escalation routes
Because Arcadia is an intermediary, escalation splits along a clean line, and knowing which side your complaint falls on saves a wasted round trip.
- Complaints about a loan — interest, fees, collections, affordability, the agreement itself — belong to the credit provider that granted it, and beyond that to the National Credit Regulator, since Arcadia states every lender on its panel is NCR-registered.
- Complaints about the comparison service — the application form, marketing, or how your details were passed on — go to [email protected].
- Complaints about your personal data go first to [email protected]. Arcadia’s privacy policy then names two supervisory authorities you may approach: the Information Regulator of South Africa, and Finland’s Office of the Data Protection Ombudsman.
Sources
The email addresses, company details, addresses and escalation routes on this page were read from Arcadia Finance’s own website at arcadiafinance.co.za on 30 August 2026, across its home page, about page, registry description and privacy policy. No contact detail has been taken from a directory or inferred. Arcadia publishes no customer service telephone number, and this page does not supply one; treat any phone number attributed to Arcadia Finance elsewhere with caution.