Old Mutual Insure is a South African non-life (short-term) insurer with a history dating back more than 180 years, operating as part of the Old Mutual group. The contact details below were read from the Old Mutual Insure page on oldmutual.co.za on 2 September 2026.
Official contact channels
Direct customers:
- Personal insurance: 0860 22 55 63, [email protected]
- Business insurance: 0860 22 55 63, [email protected]
- All claims: 0860 24 7 365
- 24/7 emergency assistance, on the road or at home: 0800 24 7 365
Brokers and advisers:
- Personal, commercial and agricultural lines: 0860 63 73 73, [email protected]
- MyOMinsure system support: 0860 63 73 73, [email protected]
- New business quotes, Gauteng, Pretoria and Bloemfontein: [email protected]
- New business quotes, KZN, Gqeberha and Western Cape: [email protected]
- Agricultural quotes: [email protected]
- Existing business queries and amendments, all areas: [email protected]
- Compliments: [email protected] · Procurement: [email protected]
Note the two similar claims numbers. Claims run on 0860 24 7 365 (shared-cost), while roadside and home emergency assistance is the toll-free 0800 24 7 365. Under pressure at the roadside, the 0800 line is the one you want.
Mailboxes sit on the ominsure.co.za domain rather than oldmutual.co.za – that is correct, not a phishing sign.
What this organisation provides
Old Mutual Insure underwrites personal, commercial and agricultural short-term insurance, sold both directly and through brokers, with operations extending into Botswana, Zimbabwe and Nigeria under the Old Mutual brand.
Whether you bought through a broker decides which number you use. Broker-placed policies are serviced on the broker line, and direct policies on the direct line – the two are separate service channels, and using the wrong one means a transfer.
Quote emails are split by region for new business but not for existing policies, where a single mailbox covers all areas.
Address and operating information
Old Mutual Insure does not publish a head office street address or call centre operating hours on this page. Claims and emergency assistance are the exception – both run 24 hours, as their numbers indicate.
Have your policy number ready. For a motor claim, the vehicle registration and the date, time and place of the incident are the first things asked for.
Support and escalation routes
Report a claim on 0860 24 7 365 as soon as possible – short-term policies carry notification deadlines, and late reporting is a common reason a claim is questioned. Confirm in writing to [email protected] and keep the claim number.
If a claim is rejected or underpaid, ask for the decision and the policy clause relied on in writing before escalating. That document is what an ombud will ask for first.
An unresolved short-term insurance dispute goes to the National Financial Ombud Scheme, which handles non-life insurance complaints free of charge. Conduct by a broker or adviser falls to the Financial Sector Conduct Authority instead.
Sources
- oldmutual.co.za Old Mutual Insure page, read 2 September 2026