Skip to content
Report a wrong number

Insurance & Medical Aid · Contact details

Old Mutual Insure Contact Details

Verified 1 September 2026Updated 6 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

Old Mutual Insure is a South African non-life (short-term) insurer with a history dating back more than 180 years, operating as part of the Old Mutual group. To get a new personal insurance quote or service a direct policy, call 0860 22 55 63 or email service@ominsure.co.za; brokers use 0860 63 73 73 or broker@ominsure.co.za. All claims run on 0860 24 7 365, with 24/7 emergency assistance on the toll-free 0800 24 7 365. The contact details below were read from the Old Mutual Insure page on oldmutual.co.za on 2 September 2026.

Old Mutual Insure direct customer contact numbers

Old Mutual Insure broker and adviser contact numbers

Note the two similar claims numbers. Claims run on 0860 24 7 365 (shared-cost), while roadside and home emergency assistance is the toll-free 0800 24 7 365. Under pressure at the roadside, the 0800 line is the one you want.

Mailboxes sit on the ominsure.co.za domain rather than oldmutual.co.za, and that is correct, not a phishing sign.

Getting an Old Mutual Insure quote as a direct customer or through a broker

Old Mutual Insure underwrites personal, commercial and agricultural short-term insurance, sold both directly and through brokers, with operations extending into Botswana, Zimbabwe and Nigeria under the Old Mutual brand.

Whether you bought through a broker decides which number you use. Broker-placed policies are serviced on the broker line, and direct policies on the direct line; the two are separate service channels, and using the wrong one means a transfer.

Quote emails are split by region for new business but not for existing policies, where a single mailbox covers all areas.

Old Mutual Insure head office address and what to have ready

Old Mutual Insure does not publish a head office street address or call centre operating hours. Claims and emergency assistance are the exception, and both run 24 hours, as their numbers indicate.

Have your policy number ready. For a motor claim, the vehicle registration and the date, time and place of the incident are the first things asked for.

Reporting an Old Mutual Insure claim and escalating a dispute

Report a claim on 0860 24 7 365 as soon as possible, because short-term policies carry notification deadlines, and late reporting is a common reason a claim is questioned. Confirm in writing to service@ominsure.co.za and keep the claim number.

If a claim is rejected or underpaid, ask for the decision and the policy clause relied on in writing before escalating. That document is what an ombud will ask for first.

An unresolved short-term insurance dispute goes to the National Financial Ombud Scheme, which handles non-life insurance complaints free of charge. Conduct by a broker or adviser falls to the Financial Sector Conduct Authority instead.

Frequently asked questions

How can I contact Old Mutual Insure for a new personal insurance quote?

Direct customers call 0860 22 55 63 or email service@ominsure.co.za. If you work through a broker, new-business quote requests go to the regional mailboxes: inlandquotes@ominsure.co.za for Gauteng, Pretoria and Bloemfontein, and coastalquotes@ominsure.co.za for KZN, Gqeberha and the Western Cape.

What is the Old Mutual Insure claims number?

Claims run on 0860 24 7 365, and 24/7 emergency assistance on the road or at home is the toll-free 0800 24 7 365. The two numbers look similar; the 0800 one is the emergency line.

What is the Old Mutual Insure broker contact number?

Brokers and advisers use 0860 63 73 73, with broker@ominsure.co.za for personal, commercial and agricultural lines and onlinesupport@ominsure.co.za for MyOMinsure system support.

Why do Old Mutual Insure emails come from ominsure.co.za and not oldmutual.co.za?

Old Mutual Insure’s mailboxes sit on the ominsure.co.za domain. That is correct, not a phishing sign.

How do I complain about a rejected Old Mutual Insure claim?

Ask for the decision and the policy clause relied on in writing, then take the written decision to the National Financial Ombud Scheme, which handles non-life insurance complaints free of charge. Conduct by a broker or adviser goes to the Financial Sector Conduct Authority instead.

Sources

  • oldmutual.co.za Old Mutual Insure page, read 2 September 2026