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A Toyota extended service plan buys further scheduled servicing once the original plan runs out. It is not a warranty and not a maintenance plan, and Toyota publishes no separate number for it.

Official provider route

Product or service support

A service plan covers the labour and parts of scheduled services at set intervals. A warranty covers manufacturing defects. A maintenance plan goes further and covers wear items. Toyota publishes these as separate products on separate pages, and buying one does not give you the others.

Eligibility, account or policy requirements

Toyota lists a complimentary service plan, a service plan, an extended service plan, a maintenance plan and a wear and tear plan. An extended plan is bought against a specific vehicle, so the dealer needs the vehicle details and the remaining term on the existing plan before quoting.

Escalation route

A dispute about what a service plan covers can be taken to the Motor Industry Ombudsman of South Africa once the dealership has been given the chance to resolve it.

Sources