EasyEquities publishes telephone numbers in its statutory disclosure but states plainly that clients must use its support portal for all queries. The platform is built around self-service rather than a call centre.
Official contact channels
- Support portal: support.easyequities.co.za
- Email: [email protected]
- Telephone, from the disclosure document: 010 141 2101
- Also published: 087 940 6000
What this organisation provides
EasyEquities is a share and fund investing platform. It is a product of First World Trader (Pty) Ltd trading as EasyEquities, registration number 1999/021265/07, an authorised financial services provider under FSP number 22588 and a registered credit provider under NCRCP12294. The business is a subsidiary of Purple Group Limited, which is listed on the JSE under the code PPE.
Address and operating information
The physical and postal address is the same: WeWork Coworking and Office Space, 1F, 173 Oxford Road, Rosebank, Johannesburg 2196. EasyEquities undertakes to respond to a logged query within 24 hours, and publishes a system status report for checking whether the platform itself is having problems before logging a fault.
Support and escalation routes
The company publishes a complaints process, a conflict of interest policy, a cost profile and an access to information manual on its website. If a complaint is not resolved, it goes to the Ombud for Financial Services Providers, the FAIS Ombud, on 012 762 5000 or 012 470 9080, or at [email protected]. One caution when reading provider disclosure documents: the street address published for that ombud differs between documents issued at different dates, so confirm the current address on the ombud own website before posting anything. The named compliance and information officers listed in the EasyEquities disclosure are individuals rather than service desks, and the support portal remains the route for client queries.
Sources
- resources.easyequities.co.za/EasyEquities_FAISDisclosure.pdf, the EasyEquities FAIS disclosure document, read 3 September 2026.
- easyequities.co.za and easyequities.co.za/about-us-1, read 3 September 2026.