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First Help Contact Details

First Help is a Gauteng towing and vehicle recovery operator. It publishes no telephone number on its website, only a customer care email address, which matters at the roadside: a tow is normally dispatched by your insurer or roadside assistance provider rather than by calling First Help directly.

Official contact channels

What this organisation provides

First Help provides roadside assistance, breakdown towing and accident towing, and describes itself as running the largest specialised recovery fleet in Gauteng. It works on behalf of insurance companies, brokers, motor vehicle manufacturers, fleet owners and dealerships as well as members of the public. Its role at an accident includes securing the scene and alerting emergency services, working alongside the emergency services and the South African Police Service, and it operates allied medical emergency services under the Emergmed name.

Address and operating information

The company is based in Gauteng and states that it offers its services throughout Gauteng, so it is a provincial operator rather than a national one despite the broader wording used on its home page. It describes itself as 51 percent black owned and a Level 1 BBBEE contributor, which is the detail fleet and corporate buyers usually need.

Support and escalation routes

For a breakdown or accident, contact your insurer or your roadside assistance provider first: they hold the authorisation and will dispatch an approved recovery operator, and using an unauthorised tow can complicate a claim. Use the First Help mailbox for account, service or complaint matters rather than for an emergency, since no telephone number is published. If a towing charge or the handling of a vehicle is disputed, take it up with the insurer that authorised the tow, and note that towing and storage disputes involving a vehicle can be escalated to the Motor Industry Ombudsman of South Africa on 0861 164 672.

Sources