Business · Contact details
SAU Underwriters Contact Details
SAU is SA Underwriting Agencies, an authorised financial services provider under FSP number 281, and its main board number is 011 777 7200. It is an underwriting manager rather than an insurer: it designs and administers motor, home, personal and commercial policies that are underwritten by Santam and by Centriq, and it sells only through brokers. If you hold an SAU policy, your first call is normally your own broker.
SAU contact numbers and email addresses
| Route | Contact |
|---|---|
| Main board | 011 777 7200 |
| Sharecall | 0860 002 002 |
| After hours | 0861 727 253 |
| Claims | 011 777 7216 |
| Underwriting | 011 777 7217 |
| Roadside assistance | 0800 002 883 or 087 021 0853 |
| Marketing | 011 777 7347 |
| General email | info@saunderwriters.com |
| Claims email | claims@saunderwriters.com |
| Underwriting email | underwriting@saunderwriters.com |
| Client care email | clientcare@saunderwriters.com |
| Complaints email | complaints@saunderwriters.com |
| Compliments email | compliments@saunderwriters.com |
| New broker applications | newbrokers@saunderwriters.com, or 0861 727 253 |
These are the routes SAU publishes in its own broker information brochure, which it distributes through its marketing site at sau4u.co.za. Every address is a departmental mailbox rather than an individual one.
Read this before you visit the SAU website
At the time of writing the corporate website at saunderwriters.com has been defaced. It serves a wiped WordPress installation carrying an intruder message instead of the company site. Do not use anything published there, do not download files from it, and do not follow payment or claim instructions found on it. The domain mail service is hosted separately on Mimecast and Microsoft infrastructure rather than on the compromised web server, so the mailboxes above are on different systems from the defaced site. Even so, until the website is restored, confirm anything important by telephone before acting on it.
SAU car insurance claims and roadside assistance
Claims on an SAU motor policy go to 011 777 7216 or claims@saunderwriters.com, and roadside assistance is on 0800 002 883 or 087 021 0853. You do not need to go through your broker to lodge a claim or call for a tow: claims and roadside assistance are handled by SAU itself. Have your policy number ready so the agent can find the schedule.
How the broker-only model affects you
Because SAU does not sell direct, a policyholder question usually has two possible homes. Cover, premium and policy wording questions belong with the broker who placed the business, since the broker holds the mandate. If you are unsure who your broker is, the main board can tell you from your policy number.
Checking who you are dealing with
- SAU is FSP 281, and any intermediary selling you an SAU product must give you their own FSP number too.
- The underwriter on your schedule should be Santam or Centriq; if it names someone else, the product is not an SAU one.
- With the website defaced, treat any email, SMS or call claiming to be SAU and asking for banking details as suspect and verify it on 011 777 7200.
SAU complaints and escalation
- Use complaints@saunderwriters.com or the main board on 011 777 7200 and ask for a written reference.
- For an unresolved short-term insurance claim complaint, the National Financial Ombud Scheme South Africa is on 0860 800 900 or info@nfosa.co.za.
- For conduct of a financial services provider, the Financial Sector Conduct Authority regulates FSP 281.
Frequently asked questions
What is the SAU Underwriters contact number?
The main board is 011 777 7200. Claims are on 011 777 7216, underwriting on 011 777 7217, and after hours on 0861 727 253.
What is the SAU Underwriters email address?
General queries go to info@saunderwriters.com, claims to claims@saunderwriters.com and complaints to complaints@saunderwriters.com. Every address is a departmental mailbox.
How do I know these SAU Underwriters details are correct?
The numbers and mailboxes are the ones SAU publishes in its own broker information brochure, distributed through sau4u.co.za. With the corporate website defaced, confirm anything important by telephone before acting on it.