Ominsure is Old Mutual Insure, the group short-term insurance business. The domain ominsure.co.za now redirects to the Old Mutual site. The first thing to establish is whether you are a direct customer or came through a broker, because they are two different call centres.
If you are a direct customer
- Personal insurance: 0860 22 55 63, [email protected]
- Business insurance: 0860 22 55 63, [email protected]
- All claims: 0860 24 7 365
- 24/7 emergency assistance, on the road or at home: 0800 24 7 365
- Complaints and feedback: 0800 24 7 365, or +27 11 374 4880 from abroad. Compliments have their own line, 0860 63 43 57
If you are a broker or adviser
- One number covers personal, commercial, agriculture and claims: 0860 63 73 73
- General broker mailbox: [email protected]
- New business quotes are split by region: [email protected] for Gauteng, Pretoria and Bloemfontein, and [email protected] for KwaZulu-Natal, Gqeberha and the Western Cape
- Existing business queries and amendments, all areas: [email protected]
- MyOMinsure system support: 0860 63 73 73, [email protected]
Agriculture and travel
- Agricultural insurance runs on the broker number, 0860 63 73 73, with new business quotes to [email protected]
- Amendments to existing agricultural cover go to [email protected], the same mailbox as commercial
- Travel claims are handled by Europ Assistance, not by Old Mutual Insure: [email protected] or 011 991 8263
- Old Mutual Insure states a history of more than 180 years in southern African non-life insurance
Fraud and escalation
- Insurance fraud reports go to Tip-offs Anonymous, run independently of the Old Mutual Group by Deloitte: toll-free 0800 006 930, or fax 0800 007 788
- You can also report to the South African Insurance Crime Bureau on 0860 00 25 26
- For an unresolved claim decision, the National Financial Ombud is on 0860 800 900
- The Old Mutual Insure page also lists a named media manager with a personal mobile. That is an individual staff contact and is not reproduced here
Sources
- Old Mutual Insure official page on oldmutual.co.za, for the direct customer, broker, agriculture, claims, emergency assistance, compliments and complaints numbers and every mailbox listed above, and for the regional split of the quote mailboxes
- Live redirect check on ominsure.co.za, which returns a 301 to the Old Mutual Insure page
- Old Mutual Insure official page, for the Europ Assistance travel claims route, the Tip-offs Anonymous channels and the South African Insurance Crime Bureau number
- National Financial Ombud published contact number