Lottoland South Africa Contact Details

Lottoland is a licensed bookmaker, not a lottery operator. You are placing a fixed odds bet on the outcome of a draw rather than buying a ticket in that lottery, which is the single most important thing to understand before depositing money. Its support line also keeps unusually short hours.

Official contact channels

What this organisation provides

Lottoland South Africa (Pty) Ltd, registration 2017/270162/07, is a licensed bookmaker with the Western Cape Gambling and Racing Board under bookmaker licence number 10185705, with manufacturers licence number 10185706, both originally issued on 7 November 2017. It offers fixed odds betting on lottery outcomes and instant win games. Its site publishes bookmakers operational rules, totalisator operational rules, the racing and betting rules of the board, a player protection page, a self exclusion facility, a legal line, a disputes page and a PAIA manual.

Address and operating information

The telephone line is open for five and a half hours on weekdays only, from 09:30 to 15:00, and not at all at weekends, which is a narrow window for a platform that accepts bets around the clock. Use the support mailbox outside those hours. No person under 18 may gamble. Note that payouts are subject to Financial Intelligence Centre Act requirements, so expect to verify your identity before a withdrawal is released, and register in your own name because a payout to a different name will not pass those checks.

Support and escalation routes

Take a dispute to Lottoland first through its published disputes route and keep the reference. Because Lottoland is licensed provincially, the regulator for a complaint about the bookmaker is the Western Cape Gambling and Racing Board rather than the province you live in, and the National Gambling Board sits above the provincial boards. Check the maximum payout and guaranteed payout pages before betting, since fixed odds betting caps what can be paid regardless of the underlying draw, which is a real difference from holding a lottery ticket. If gambling is causing harm, the self exclusion facility on the site and the counselling line above are the routes.

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