Insurance & Medical Aid · Contact details
Capitec Insurance Contact Details
The Capitec insurance contact number is the 24-hour Client Care Centre on 0860 10 20 43, or +27 21 440 3580 from outside South Africa. Claims for funeral, life and credit insurance go to InsuranceClaims@capitec.com or the verified WhatsApp number 067 418 9565. For burial repatriation, call 0860 77 75 54. We read these details on capitecbank.co.za on 19 September 2026.
Capitec insurance contact numbers
| What you need | Contact |
|---|---|
| Client Care Centre (24 hours) | 0860 10 20 43 |
| International | +27 21 440 3580 |
| WhatsApp (06:00 to 22:00) | 067 418 9565 |
| Insurance claims email | InsuranceClaims@capitec.com |
| Burial repatriation | 0860 77 75 54 |
| General client care email | ClientCareCentre@capitecbank.co.za |
| Business banking | 0860 30 92 50 |
Capitec does not run a separate insurance call centre. Its insurance pages send policy queries and claims to the Client Care Centre, WhatsApp, the claims mailbox or a branch. To use WhatsApp, save 067 418 9565 as a contact and send “Hello”.
What insurance Capitec offers
| Product | Who it covers | Cover amount |
|---|---|---|
| Funeral Cover | You and up to 21 family members | Up to R100,000 |
| Life Cover | Only you | R100,000 to R3 million |
| Credit insurance | You, on Capitec credit | Linked to your credit agreement |
Capitec’s insure page describes the difference like this: Funeral Cover pays for immediate costs such as the casket and catering. Life Cover supports your family after the funeral, for example with children’s needs, and pays out only on your death. You can apply for Funeral Cover on the app or at a branch. Capitec says there are no automatic annual premium increases on Funeral Cover.
How to claim from Capitec insurance
- Email: InsuranceClaims@capitec.com
- WhatsApp: send “Hello” to 067 418 9565
- Phone: 0860 10 20 43 (funeral and life claims)
- In person: at any Capitec branch
For a funeral claim, Capitec processes the claim once it has all the required documents. If the claim is approved, the payout goes into a Capitec account immediately. Payouts to other banks can take longer to reflect.
Documents for a funeral or life cover claim
- The ID document of the person logging the claim.
- The beneficiary’s ID and banking details (bank name, account number and branch code if they do not bank with Capitec).
- The death certificate.
- A completed BI-1663/DHA 1663 notification of death form, or a BI-1680/DHA 1680 death report.
- For an accidental death, a police report giving the cause of death.
Capitec credit insurance claims
Capitec’s credit insurance covers permanent or temporary disability, retrenchment, unemployment, being unable to earn an income for reasons other than disability, and death. You must notify Capitec within 12 months of the event, by email to InsuranceClaims@capitec.com, at a branch or on WhatsApp 067 418 9565. After that, you have 3 months to send the documents:
- Retrenchment or unemployment: your termination letter, the Cover Assessment form, a copy of your ID and your latest payslip. Capitec may also ask for a UI19 form.
- Disability: your medical reports and test results, a confidential report from your specialist, a claimant declaration, an employer declaration, and proof of income at the date of disability.
- Death: the death certificate.
Capitec’s credit insurance is underwritten by Capitec Life Limited. If you are unhappy with the cover or with how a claim was handled, Capitec asks you to email your feedback to the claims mailbox.
Funeral Cover benefits you can apply for
- Voluntary policy pause: stop paying premiums for up to 6 months. All benefits stop during the pause, and you can restart the policy at any time within the 6 months. There is a 24-month waiting period before you can use this.
- Newborn premium waiver: full cover for up to 6 months without premiums if you apply within 3 months of a birth or legal adoption. Send an unabridged birth certificate or the adoption letter. There is a 6-month waiting period.
- Death premium waiver: this starts automatically once a claim on the policyholder’s death is approved. The other people on the policy stay covered for 6 months without premiums.
Burial repatriation
Burial repatriation is provided by FMS, a Capitec-approved service provider. To request it, call 0860 77 75 54, WhatsApp 067 418 9565 or log the request on the app. FMS will then contact you. Have your name, address, contact number and your policy number or ID number ready.
Sources
- Capitec, Insure, Funeral Cover and claims pages: capitecbank.co.za/personal/insure (read 19 September 2026)
- Capitec, Credit insurance claims: capitecbank.co.za/personal/insure/credit-insurance-claims (read 19 September 2026)
- Capitec, Contact us: capitecbank.co.za/contact-us (read 19 September 2026)