Traffic services in the Emakhazeni area are run by Emakhazeni Local Municipality, and the municipality states plainly which directorate they sit in. There is no separate traffic telephone number: everything goes through one switchboard.
Official contact channels
- Switchboard: 013 253 7600
- From outside South Africa: +27 13 253 7600
- Email: [email protected]
- Street address: 25 Scheepers Street, eMakhazeni 1100
- Postal address: PO Box 17, eMakhazeni 1100
One caution about email. The Community Services page, which is the directorate that runs traffic, prints an email address with the part before the at sign missing, showing only the domain. It is not a working address and there is no way to guess what belongs in front of it. Use [email protected], which is published complete on the contact page, and put the words traffic services in your subject line so it can be routed internally.
Services and responsibilities
The municipality lists the Community Services directorate as responsible for managing traffic services, by-law enforcement, security, public safety, fire and rescue services and disaster management, alongside waste and refuse removal, cemeteries, parks and recreational facilities. Traffic therefore shares a directorate with law enforcement and fire, which is why a call about a fine and a call about a by-law contravention end up in the same place.
Office and address information
The head office is at 25 Scheepers Street in eMakhazeni. The municipality does not publish separate office hours for traffic services, so treat it as ordinary municipal weekday hours and telephone before travelling, particularly if you are coming from one of the outlying towns in the municipal area rather than from the town itself.
Applications and escalation
If you are dealing with a traffic fine, the first thing to establish is which system it was issued under, because the two work differently. A fine issued under the Criminal Procedure Act is a summons or a written notice that can end up in court, while the AARTO system runs on infringement notices with an administrative process attached. Look at the notice itself: it will say which one it is, and it carries the deadlines you have to meet.
Both systems allow you to dispute a fine rather than simply pay it, but only in writing and only within the period stated on the notice, and a representation submitted late is usually refused on that basis alone. Take a photograph of the notice the day you receive it. Keep proof of anything you submit and get a reference. If a fine relates to a vehicle you had already sold, the notice of change of ownership is what protects you, so lodge that at the time of sale rather than relying on the buyer to register it.
Where a municipal officer is alleged to have acted improperly, that is a complaint to the municipality itself rather than to the traffic office, and the office of the municipal manager is the escalation point. Persistent failures of municipal administration can be taken to the Public Protector.
Sources
- Emakhazeni Local Municipality contact page: emakhazeni.gov.za/contact-us
- Emakhazeni Community Services: emakhazeni.gov.za/community-services