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Insurance & Medical Aid · Contact details

Bestmed Pace 1 Contact Details

Verified 3 September 2026Official source onlyIndependent directoryReport a wrong number

Pace1 is a benefit option on Bestmed Medical Scheme, and it sits in the comprehensive plan family alongside Pace2, Pace3, Pace4 and Beat4. That is worth knowing because the Beat2 and Beat3 options are savings plans, a different structure entirely.

Bestmed publishes no telephone number for any individual option. It routes by function, so the numbers below serve Pace1 and every other option equally, and quoting your membership number matters more than naming the plan.

Official contact channels

Pre-authorisation is a separate number from general service for a reason. Planned admissions must be authorised in advance, and the authorisations line is the one that issues the reference number a hospital will ask for on arrival.

What this organisation provides

  • Hospital accommodation and theatre fees at 100% of Scheme tariff
  • Take-home medicine on discharge, limited to seven days if claimed on the hospital account or R550 from a retail pharmacy, and only if claimed within three days of discharge
  • Biological medicine during hospitalisation, limited to R36 430 per family a year, subject to pre-authorisation
  • Mental health treatment: up to 21 days in hospital per beneficiary a year, or 15 outpatient psychotherapy sessions
  • Chemical and substance abuse treatment, limited to PMB conditions with pre-authorisation and designated providers
  • Chronic benefits and consultations at 100% of Scheme tariff

The take-home medicine rule catches people out more than any other item on this option. If the pharmacy claim is submitted more than three days after discharge there is no benefit at all, so hand the script in before you leave rather than during the week afterwards.

Address and operating information

  • Bestmed publishes a product brochure for Pace1 each benefit year, separate from the other options
  • Comprehensive plans are aimed at families wanting fuller hospital and chronic cover than the savings or network options
  • Benefit limits are set per family or per beneficiary per annum and reset at the start of the benefit year
  • Many benefits require a designated service provider; using another provider can bring a co-payment
  • The scheme also runs the Tempo wellness programme, reachable at tempo@bestmed.co.za

Read the current year brochure rather than relying on last year figures. Rand limits on prostheses, imaging and biological medicine are revised annually, and the option you joined on may have changed its sub-limits since.

Support and escalation routes

  • Claims, authorisation and benefit queries: 0860 002 378 or the function-specific address above
  • Anonymous fraud and ethics reports: 0800 111 627 or bestmed@behonest.co.za
  • A complaint the scheme does not resolve goes to the Council for Medical Schemes, the statutory regulator
  • Medical schemes must fund Prescribed Minimum Benefits in full regardless of the option you are on
  • A PMB condition wrongly paid from your savings or refused outright is a specific ground for complaint to the Council
  • Disputes about a practitioner rather than the scheme go to the HPCSA

Prescribed Minimum Benefits are the strongest protection a member has. They apply on every option including this one, they cannot be limited away by an annual rand cap, and a scheme that funds a PMB from your day-to-day savings has generally got it wrong.

Sources

  • Bestmed comprehensive plans page including Pace1 benefit detail, and Bestmed published contact block, bestmed.co.za, read 4 September 2026