Evolution Finance Contact Details

Evolution Finance lends for home improvements, with the loan drawn at participating hardware and building supply stores rather than paid out in cash. It is a division of Opco 365 (Pty) Ltd and is run from East London, and its contact details below are taken from its own contact page and confirmed against the National Credit Regulator register.

Official contact channels

• Head office South Africa: 086 110 1724 or 086 138 6346
• Email: helpdesk@evolution.za.com
• Existing customers can sign in to the customer portal on the Evolution Finance website, which also carries a chat option for account holders
• Loan applications are made through the apply route on the website or at a participating store, not over the switchboard

Both head office numbers are 086 share-call lines, so they are charged at the operator rate rather than being toll-free.

What this organisation provides

• Home improvement finance, drawn down at participating partner stores rather than as a cash loan
• A merchant channel that hardware and building supply stores can join to offer the finance to their customers
• A store finder on the website for locating a participating outlet
• DebiCheck mandate setup for repayment collections, and a customer FAQ covering account queries

Address and operating information

• Head office: DMC Views, 12 Esplanade Street, Quigney, East London, 5201
• Postal address: PO Box 19610, Tecoma, 5214
• Trading identity: Evolution Finance is a division of Opco 365 (Pty) Ltd, company registration 2001/004440/07
• Licensing: authorised Financial Services Provider FSP 9945 and registered credit provider NCRCP103. The NCR register lists Opco 365 (Pty) Ltd at the same Esplanade address in Quigney, East London

Support and escalation routes

• Account, statement and settlement queries go to the helpdesk mailbox or the customer portal. Ask for a reference number and keep the written trail
• If a credit agreement or collection dispute is not resolved, the National Credit Regulator takes complaints about registered credit providers on 0860 627 627 or at complaints@ncr.org.za
• Disputes about the credit agreement itself can go to the National Financial Ombud Scheme on 0860 800 900 once the lender has had a chance to respond

Sources

• Evolution Finance contact page, for the head office numbers, the helpdesk mailbox, the physical and postal addresses and the licensing statement
• National Credit Regulator register of credit providers, record for OPCO 365 (PTY) LTD, NCRCP103, confirming the registration number, company registration number and East London address
• Evolution Finance website navigation, for the home improvement finance product, the partner store network and the merchant channel