Insurance & Medical Aid · Contact details
FoneYam Insurance Contact Details
A FoneYam insurance claim is logged online: use the “Log a claim” button on FoneYam’s insurance page, which opens apply.foneyam.co.za/claims, and track the claim from the same page. For help with a claim, the FoneYam contact centre is 0860 900 900, which is also its WhatsApp number, or email info@foneyam.co.za. FoneYam says its insurance comes free with a FoneYam contract and covers death, disability, loss of income, and a lost or stolen device. The insurer is Abacus. Every detail below was read from foneyam.co.za on 17 September 2026.
FoneYam insurance claim contact details
| What you need | Contact |
|---|---|
| Log an insurance claim | Online: “Log a claim” on foneyam.co.za/insurance (apply.foneyam.co.za/claims) |
| Track your claim | “Track claim” on the same insurance page |
| Contact centre | 0860 900 900 |
| 0860 900 900 | |
| info@foneyam.co.za | |
| USSD self-service (free) | *134*33011# |
| Head office | 1 Industrie Street, Kuils River, 7580 |
FoneYam’s contact centre hours are Monday to Friday 08:00 to 18:00, Saturday 08:00 to 17:00, Sunday 09:00 to 16:00 and public holidays 09:00 to 17:00. On its contact form, existing customers are asked to enter the contact number linked to their account, which FoneYam uses for authentication.
Which FoneYam contracts have insurance
FoneYam states that its insurance cover only applies to contracts concluded on or after 4 November 2024, and that terms and conditions apply. It describes the cover as free, at no cost to you. On the insurance page, FoneYam says it is insured against your death, disability or loss of income, or your device being lost or stolen, which is why the claim is logged with FoneYam rather than directly with the insurer. FoneYam phones are taken on a contract with an initial payment and 12 monthly payments, applied for online or at selected PEP, Ackermans, Dunns and HiFiCorp stores.
Documents for a FoneYam insurance claim
| Claim type | What FoneYam asks for |
|---|---|
| Lost or stolen device | Report it at your nearest police station for a SAPS case number. Then an affidavit with your full name and surname, ID or passport number, contract cellphone number, the device’s IMEI number, your ITC number, the SAPS case or OB number and a brief description and date of the incident, plus a certified copy of your ID or passport. |
| Death | A certified copy of the deceased’s ID or passport and the death certificate. |
| Disability | An affidavit of lost income, a medical report on the disability, an employer termination letter and a UI19 confirming illness termination (Code 10). |
| Loss of income | An affidavit of lost income, 3 months’ bank statements, a UI19 form from your employer and a retrenchment letter from your employer. |
For disability and loss of income claims, FoneYam says Abacus, the insurer, will contact you with further instructions once the claim is logged, so prepare the documents while you wait.
What happens when your claim is approved
- Death, disability or loss of income: once approved, you no longer have to keep paying your contract.
- Lost or stolen device, contract concluded on or after 4 November 2024: you receive a replacement device and continue with your original contract, provided all outstanding payments have been paid.
- Lost or stolen device, terms accepted on or after 20 April 2026: the contract terminates on the date FoneYam tells you the claim is approved, and you no longer have to keep paying it.
FoneYam also offers remote locking when a device is lost or stolen, to protect your personal information. The full insurance terms and conditions can be downloaded from the bottom of FoneYam’s insurance page.
If your FoneYam claim is stuck or declined
Check the status with “Track claim” first. If it has not moved, call or WhatsApp 0860 900 900, or email info@foneyam.co.za, with your contract cellphone number and your claim details, and keep the reference you are given. If you disagree with a decision, compare it against the downloadable insurance terms and ask FoneYam to explain the outcome. Insurance disputes that are not resolved by the insurer can be taken to the National Financial Ombud Scheme on 0860 800 900.
Sources
- FoneYam Insurance page, foneyam.co.za/insurance, read 17 September 2026
- FoneYam Contact Us page and home page, foneyam.co.za, read 17 September 2026