Jenny WiFi Contact Details

Jenny WiFi is Jenny Internet (Pty) Ltd, a wireless internet provider operating in South Africa and five neighbouring countries. Its website is jenny.co.za. The domain jennywifi.co.za is a parked placeholder page and not the company site, so do not use it.

Official contact channels

National call centre: 087 170 0000
Weekdays: 06:00 to 21:00
Saturdays: 08:00 to 20:00
Sundays and public holidays: 08:00 to 20:00
A contact form on the Jenny website that routes to a chosen department: sales, support, billing or feedback

The support and billing forms ask for your customer code and offer a WhatsApp call-back on the number you give. Have the customer code ready, because it is what identifies your line.

Offices

Johannesburg: 432 West Avenue, Ferndale, Randburg, Gauteng
Newcastle: 27 Gemsbok Street, Hutten Heights, Newcastle, KwaZulu-Natal
Cape Town: Unit 5, The Courtyard, Gerber Boulevard, Gants Plaza, Strand, Western Cape
All three are listed with a map link on the Jenny contact page. Support runs through the national call centre rather than the individual offices

What this organisation provides

Home: wireless home internet, estate fibre and home VoIP
Business: dedicated wireless and dedicated fibre, broadband wireless, point to point links, layer 2 to Teraco, and commercial complex fibre
Business services: cloud PBX, VoIP, secure backup, and WiFi as a Service
Hotspots: mini hotspot and mega hotspot products, including a mega hotspot provider programme
A speed test and a My Jenny email service on its website

Coverage and partner programmes

Jenny operates beyond South Africa, and publishes the year it entered each market: Eswatini since 2015, Botswana since 2017, Mozambique since 2019, Zambia since 2019 and Lesotho since 2021
Because the service is largely wireless, coverage depends on line of sight to a tower. Confirm coverage for your exact address before signing up
Jenny runs partner routes for businesses: become a Jenny dealer, become a Jenny network provider, a mega hotspot provider programme, and an affiliate programme with a lead logger tool

Escalation

Log a fault through the support form so it is recorded against your customer code, then follow up on the call centre number quoting the reference
Billing disputes go through the billing department option on the same form rather than the support queue, which keeps them on the right desk
An unresolved complaint about a South African internet service provider can be taken to the Independent Communications Authority of South Africa, using the contact details published on the ICASA website

Sources

Jenny Internet contact page, for the national call centre number, the full call centre operating hours, the four department routing options, the customer code and WhatsApp call-back detail and all three office addresses
Jenny Internet website navigation, for the home and business product ranges, the hotspot and partner programmes and the listed countries of operation with their start years