MaXhosa Africa is the knitwear and lifestyle label founded by Laduma Ngxokolo, trading from eight locations in South Africa. It splits its enquiries by function rather than by department, so the mailbox you pick matters more than the number you dial.
Official contact channels
- All enquiry types share the same two numbers: 010 001 4411 and 074 629 4672
- General: [email protected]
- Sales: [email protected]. Online store orders: [email protected]
- Press: [email protected]. Business and wholesale: [email protected]. Events: [email protected]
- For an order problem use the online store mailbox, not the general one. It is the only address tied to the web store
Stores in Gauteng
- Sandton City: 010 023 6679 or 065 323 0081, [email protected], Shop U32 A and B, 83 Rivonia Road, Sandhurst. Mon to Thu 09:00 to 19:00, Fri and Sat to 20:00, Sunday and public holidays to 18:00
- Mall of Africa: 065 107 1724, [email protected], Shop 2035, Lone Creek and Magwa Crescent, Waterfall City, Midrand. Open daily 09:00 to 20:00
- O.R. Tambo International Airport: 062 363 4233, [email protected], Shop DFS 27, 1 Jones Road, Kempton Park. Open daily 06:00 to 22:00
- MXS Studio Lab, 160 Eloff Street, Village Deep, Johannesburg, 2001, is a showroom by appointment only, booked through the website. Mon to Fri 08:00 to 18:00, Sat 09:00 to 17:00, Sun 09:00 to 13:00
Stores in the coastal provinces
- V&A Waterfront, Cape Town: 078 665 7363, [email protected], Shop 7233, 19 Dock Road. Daily 09:00 to 21:00, and to 22:00 through December
- Oceans Mall, Umhlanga: 081 257 6603, [email protected], Shop 246, 2 Lagoon Drive. Mon to Sat 09:00 to 19:00, Sunday and public holidays to 18:00
- Boardwalk, Gqeberha: 043 051 8144, [email protected], Shop 33, 55 Marine Drive, Summerstrand. Mon to Sat 09:00 to 19:00, Sunday and public holidays to 17:00
- Hemingways Mall, East London: 041 023 0873, open daily 09:00 to 20:00. This store is the only one without its own published mailbox, so use [email protected]
- Note the two Eastern Cape numbers as the company publishes them: the Gqeberha store carries an 043 East London code and the East London store an 041 Gqeberha code. If one does not answer, try the other before assuming the store is closed
Buying and returns
- The website sells internationally but prices in rand, so an overseas order still settles in ZAR
- Knitwear is made in limited collection runs. A sold-out piece is usually gone rather than backordered, which is why the stores and the online store hold different stock
- For a return or an exchange, contact the store you bought from, or the online mailbox for a web order. Keep the order number
- For a consumer complaint the company cannot resolve, the National Consumer Commission is on 012 065 1940
Sources
- MaXhosa Africa official contact page, for the two enquiry numbers and the sales, general, online, press, business and events mailboxes
- MaXhosa Africa official our stores page, for every store name, address, telephone number, mailbox and set of trading hours, and for the appointment-only status of the MXS Studio Lab
- National Consumer Commission published contact details