G4S Pretoria Contact Details

G4S publishes one number and one mailbox for the whole of South Africa. There is no separate Pretoria branch contact, and its own contact page lists both of its South African businesses on the same details.

G4S South Africa contact details

• Telephone: 010 001 4500
• Email: customerservice@africa.g4s.com
• G4S Secure Solutions and G4S Care and Justice both use the same number and mailbox

That is the whole of what G4S publishes for this country. A Pretoria depot, branch or site office may well have a direct line, but G4S does not publish one, and a Pretoria number found on a third-party listing site did not come from G4S.

Which G4S business you are dealing with

• G4S Secure Solutions — manned guarding, alarm monitoring, armed response and security systems for businesses and residential estates.
• G4S Care and Justice — the correctional services and secure custody side, which in South Africa includes the Mangaung Correctional Centre.
• Cash-in-transit and cash management were separated from G4S and now trade under a different owner and a different name, so a cash services query is not answered on this number.

If you are a customer with a contract

Quote the site or contract number rather than the address. A guarding contract is held against a site reference and a national call centre works from that reference, not from a street name. If your query is an active security incident rather than a service one, that is a control-room matter and the control room number will be on your contract documentation, not on the website.

If you are looking for work

G4S is one of the largest private employers in South African security and recruitment fraud in this sector is common. G4S does not charge to apply, does not charge for training or a PSIRA registration as a condition of employment, and does not recruit through WhatsApp groups asking for a deposit. A PSIRA grade is obtained from PSiRA itself, and a security officer must be registered with PSiRA to work legally. If an offer asks for money, it is not G4S.

Complaints and escalation

• Start at customerservice@africa.g4s.com with the site or contract reference and ask for a case number.
• A complaint about the conduct of a security officer or a security business also lies with PSiRA, the industry regulator, independently of the company.
• G4S Limited is a global group; anything corporate rather than operational is handled from the group site rather than the South African number.