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Insurance & Medical Aid · Contact details

Libcare Contact Details

Verified 14 September 2026Official source onlyIndependent directoryReport a wrong number

Libcare Medical Scheme runs every member and provider service through one free call centre number, 0800 12 CARE, and splits the work between separate email addresses for general enquiries, hospital authorisations, chronic medicine, oncology and HIV care. Its website runs on the Discovery platform, which is why a Discovery address appears on it. This page lists each route and when to use it. Details were read from libcare.co.za on 14 September 2026.

ContactDetails.co.za is an independent directory, not Libcare, and cannot see your membership or claims.

Official contact channels

What it is forContact
Member and provider call centre0800 12 CARE (0800 12 2273)
General enquiriesenquiries@libcare.co.za
Pre-authorisation and hospital approvalsapprovals@libcare.co.za
Chronic Medicine Management Programmechronicmed@libcare.co.za
Oncology Management Programmeoncology@libcare.co.za
HIV/Aids Management Programmecare@libcare.co.za
Emergencies (contracted provider)Netcare 911: 082 911

All the programmes use the same 0800 12 2273 number; the email address is what routes your query. The call centre works Monday to Friday, 08:00 to 17:00.

What this organisation provides

Libcare is a registered medical scheme (registration number 1197). Its site sets out cover for hospital and doctor visits, Prescribed Minimum Benefits, maternity, preventative care, and managed care programmes for chronic medicine, oncology and HIV. The scheme also lists the Centre for Diabetes and Endocrinology (cdediabetes.co.za) among its contracted service providers.

A medical scheme is different from health insurance. As a registered scheme, Libcare must cover Prescribed Minimum Benefits, and complaints about it can go to the Council for Medical Schemes, which regulates schemes under the Medical Schemes Act.

Address and operating information

  • Hours: Monday to Friday, 08:00 to 17:00. Use Netcare 911 on 082 911 for an emergency at any time.
  • Online: members can register and log in on libcare.co.za for documents, the digital membership card and claims.
  • Planned admissions: send pre-authorisation requests to approvals@libcare.co.za before the procedure, not after.

Support and escalation routes

  1. Raise the query on 0800 12 2273 or the matching email address, with your membership number, and keep the reference.
  2. If the scheme does not resolve it, lodge a complaint with the Council for Medical Schemes on 086 112 3267 or complaints@medicalschemes.co.za.

Libcare publishes a Security and Fraud page on its site. Never give your login details or a one-time PIN to anyone who phones you claiming to be from the scheme; call 0800 12 2273 yourself instead.

Sources