Insurance & Medical Aid · Contact details
Liberty Contact Details
The Liberty contact number for general enquiries, claims and servicing is 0860 456 789 (+27 860 456 789), or +27 11 558 4871, with email to info@liberty.co.za. Liberty also uses 0860 456 789 as its WhatsApp number, while Liberty self-service is available through MyLiberty at myliberty.liberty.co.za. For employee benefits, Liberty Corporate uses 011 558 2999 and lc.contact@liberty.co.za. Every detail below was read from Liberty’s Contact Us, How to Claim and Complaints pages on liberty.co.za on 16 September 2026.
Liberty contact details and contact numbers
| What you need | Telephone | |
|---|---|---|
| General enquiries, claims and servicing (Retail Contact Centre) | 0860 456 789 or +27 11 558 4871 | info@liberty.co.za |
| Liberty on WhatsApp | 0860 456 789 | |
| Liberty Corporate: employee benefits | 011 558 2999 | lc.contact@liberty.co.za |
| Liberty Medical Lifestyle: hospital insurance enquiries and claims | 0860 456 789 | hchelp@liberty.co.za |
| STANLIB Collective Investments | 0860 456 789 | contact@stanlib.com |
| Capital Alliance Group Risk | 011 558 2999 | Gr-info@grouprisk.co.za |
| Report fraud (Deloitte Whistleblowing Hotline) | 0800 204 547 | whistleblowingline@tip-offs.com |
| Self-service | MyLiberty: myliberty.liberty.co.za; corporate: lcportal.liberty.co.za |
For most personal insurance and investment queries, the main Liberty call centre route is the Retail Contact Centre on 0860 456 789. The same line is listed for general enquiries, claims and servicing. Liberty also provides the alternative number +27 11 558 4871 and the email address info@liberty.co.za.
Some websites list 0800 204 547 as a general Liberty toll-free number. On Liberty’s contact page, +27 800 204 547 is the independent Deloitte Whistleblowing Hotline for reporting fraud and unethical behaviour, not the customer service line.
Liberty WhatsApp number and self service
The Liberty WhatsApp number listed by Liberty is 0860 456 789. Liberty says its WhatsApp service gives self-service access at any time to policy documents, claims, tax certificates, your financial adviser’s details, funeral quotes and STASH.
Liberty self service is also available through MyLiberty at myliberty.liberty.co.za. Liberty says MyLiberty lets you view your portfolio, download policy documents and tax certificates, and update your details online, anytime. If you are looking for the Liberty.co.za login route for personal self-service, the login destination given on the page is myliberty.liberty.co.za.
Employers and members with Liberty Corporate benefits use a separate Corporate Benefits Self-Service Portal at lcportal.liberty.co.za. Liberty’s contact page also provides a call-back form where you can choose what you want to discuss, including life cover, income protection, retirement or medical aid cover, and a Liberty financial adviser calls you back.
Liberty claims contact number and how to claim
The Liberty claims contact number is 0860 456 789, the same number used for general enquiries and servicing. Claims enquiries can also go to info@liberty.co.za. Liberty Medical Lifestyle hospital plan claims use 0860 456 789 or hchelp@liberty.co.za.
Liberty’s How to Claim page provides digital forms for funeral, death (non-retirement products), retirement annuity death, critical illness or dread disease, and disability or impairment claims. You can upload documents as you complete the form, save your progress and return later, and track the claim online or receive updates by email.
There is also a document-based route. Liberty allows you to download the claimant’s statement or claim form, sign it and submit it with the required documents by email or post. Income protection claims use a downloadable claimant’s statement, and Liberty asks you to answer every question rather than writing N/A.
Liberty Corporate contact details for employee benefits
For employee benefits, the Liberty Corporate Benefits Contact Centre number is 011 558 2999 and the email address is lc.contact@liberty.co.za. Liberty’s business products include umbrella fund, investment, group risk, consulting and actuarial solutions, and business assurance.
The separate Corporate Benefits Self-Service Portal is at lcportal.liberty.co.za. Capital Alliance Group Risk is also listed on the page with 011 558 2999 and Gr-info@grouprisk.co.za.
Liberty Medical Lifestyle contact details
Liberty Medical Lifestyle hospital insurance enquiries and claims use 0860 456 789 and hchelp@liberty.co.za. The Liberty contact page’s call-back form also includes medical aid cover among the subjects you can select when asking for a Liberty financial adviser to call you back.
Liberty complaints and fraud reporting
Liberty’s Complaints Resolution Procedure page has a Log a complaint option. Liberty asks you to have the policy, contract, fund, member or investment numbers affected ready, together with what you expect Liberty to do to resolve the complaint and your contact details.
You should also have any Liberty correspondence such as letters or quotations, the names of people you have dealt with, and the dates and times of those contacts. Liberty’s contact page provides separate routes for compliments, complaints and queries.
For reporting fraud and unethical behaviour, the page lists the independent Deloitte Whistleblowing Hotline on 0800 204 547 with whistleblowingline@tip-offs.com. This is not presented on Liberty’s contact page as its general customer service number.
Liberty offices and financial advisers in South Africa
Liberty’s contact page includes a Find Us locator for financial adviser offices around South Africa. It can be searched by province and city, and each practice listing provides its address, phone number and office hours, typically weekdays only.
You can also use Liberty’s Find a Financial Adviser tool to reach a local adviser. Liberty operates in Botswana, Kenya, Lesotho, Namibia, Swaziland (Eswatini), Uganda and Zambia through its own country websites.
Which Liberty contact route should you use?
Liberty groups its products into personal insurance, personal investments and business products. Personal insurance includes critical illness, disability, income protection, life cover, estate planning and gap cover. Personal investments include retirement saving, investing for income, offshore and education investments, and STASH. These use the Retail Contact Centre on 0860 456 789.
Business products sit with Liberty Corporate on 011 558 2999. If you are looking for money owed to you from an old policy or fund, Liberty has a separate Unclaimed Benefits page on liberty.co.za. For STANLIB Collective Investments, the page lists 0860 456 789 and contact@stanlib.com.
Liberty departments and products
Liberty runs separate contact routes for these departments and products. If your question is about one of them, its own page has the specific number, email and hours.
Accounts, digital and other services
Claims and insurance
- Liberty Funeral Policy Contact Details
- Liberty Life Claims Contact Details
- Liberty Life Cover Contact Details
- Liberty Life Insurance Contact Details
- Liberty Medical Scheme Contact Details
- Liberty Short-Term Insurance Contact Details
Investments and savings
- Liberty Life Pension Fund Contact Details
- Liberty Provident Fund Contact Details
- Liberty Retirement Annuity Contact Details
Frequently asked questions
How do I contact Liberty?
For general enquiries, claims and servicing, contact Liberty’s Retail Contact Centre on 0860 456 789 or +27 11 558 4871, or email info@liberty.co.za. Employee benefits are handled through Liberty Corporate on 011 558 2999 or lc.contact@liberty.co.za.
What is the Liberty contact number?
The main Liberty contact number listed for general enquiries, claims and servicing is 0860 456 789. Liberty also lists +27 11 558 4871 for the Retail Contact Centre.
What is the Liberty WhatsApp number?
The Liberty WhatsApp number is 0860 456 789. It provides self-service access to policy documents, claims, tax certificates, financial adviser details, funeral quotes and STASH.
What is the Liberty claims contact number?
The Liberty claims contact number is 0860 456 789, and the general claims email is info@liberty.co.za. Liberty Medical Lifestyle hospital plan claims use hchelp@liberty.co.za or the same 0860 456 789 number.
Where is the Liberty self service login?
MyLiberty is at myliberty.liberty.co.za. Liberty says you can use it to view your portfolio, download policy documents and tax certificates, and update your details online.
Sources
- Liberty Contact Us page, liberty.co.za/contact-us, read 16 September 2026
- Liberty How to Claim and Complaints Resolution Procedure pages, liberty.co.za, read 16 September 2026