Liberty Policy Contact Details

One number and one mailbox cover general enquiries, claims and servicing on a Liberty policy. The faster route for most policy admin is MyLiberty, the self-service portal, which handles the things people usually phone about.

General enquiries, claims and servicing: 0860 456 789
Alternative number: 011 558 4871
Email: [email protected]
WhatsApp: through the link on liberty.co.za
Self-service: MyLiberty on liberty.co.za

Liberty publishes separate feedback routes for compliments, complaints and queries rather than one contact form, so choosing the right one is what gets a complaint logged as a complaint.

Which desk for which product

Corporate and group benefits: the Corporate Servicing portal and the Liberty Corporate Member Information System, not the retail line.
Group risk business: [email protected]
Liberty Corporate contact: [email protected]
STANLIB investments: [email protected], which is a separate company in the group
Health cover queries: [email protected]

Liberty’s retail range covers critical illness, disability cover, income protection, life cover, gap cover and estate planning, plus retirement, offshore, education and income investments. A query about a fund fact sheet or a form is answered by the Find a Form and Fund Fact Sheets sections of the site rather than by the call centre.

Claiming, and unclaimed benefits

Liberty publishes a How to Claim guide and the claim forms on its own site; gathering the documents before phoning shortens the process considerably. It also runs an unclaimed benefits search, which is worth doing against a deceased relative’s ID number even if you cannot find a policy document. Policies from decades ago surface that way and the search costs nothing.

Fraud and whistleblowing

Liberty uses an independent whistleblowing service rather than an internal line: reports go to [email protected], with [email protected] published for Spanish-language reports. Use it for suspected fraud on a policy, including anyone asking for a fee to release a payout or asking you to change the bank account a policy pays into. Liberty will never require a payment to release a claim, and a request of that kind confirmed on 0860 456 789 — dialled by you, from the number on Liberty’s own site — costs nothing to check.