Insurance & Medical Aid · Support
Liberty Life Claims Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
The Liberty Life claims number is 0860 456 789 (written by Liberty as +27 860 456 789), with +27 11 558 4871 as the alternative number, and the claims email is info@liberty.co.za. Liberty Group Limited is a licensed life insurer and part of the Standard Bank Group, and its retail claims share the general contact centre. You can also submit a claim online on Liberty’s digital claims portal.
For Liberty’s other numbers, see the main Liberty contact details page.
Liberty Life claims contact details at a glance
| Route | Details |
|---|---|
| Retail contact centre (general enquiries, claims and servicing) | +27 860 456 789 (0860 456 789) |
| Retail contact centre alternative number | +27 11 558 4871 |
| General enquiries and claims email | info@liberty.co.za |
| Liberty WhatsApp self-service | +27 860 456 789 |
| Digital claims submission (register / log in) | claimforms.liberty.co.za |
| MyLiberty self-service portal | MyLiberty, login from liberty.co.za |
| Liberty Corporate (employee benefits) enquiries | +27 11 558 2999 / lc.contact@liberty.co.za |
| Liberty Medical Lifestyle hospital insurance enquiries and claims | +27 860 456 789 / hchelp@liberty.co.za |
| Capital Alliance Group Risk enquiries | +27 11 558 2999 / Gr-info@grouprisk.co.za |
Official Liberty Life claims route
Liberty now lets you submit a claim through its digital claims submission form at claimforms.liberty.co.za. The digital form covers these claim types:
- Funeral
- Death (non-retirement products)
- Death (Retirement Annuity)
- Critical Illness / Dread Disease
- Disability / Impairment
If you prefer to talk to someone, call the retail contact centre on +27 860 456 789 or +27 11 558 4871, or email info@liberty.co.za. Claims are also one of the options on Liberty’s WhatsApp self-service line, +27 860 456 789, alongside policy documents and tax certificates.
Other Liberty businesses have their own claim routes. Liberty Medical Lifestyle hospital insurance claims go to hchelp@liberty.co.za or +27 860 456 789. Liberty Corporate employee benefits enquiries go to +27 11 558 2999 or lc.contact@liberty.co.za.
What you need before contacting Liberty
Before you start an online claim, check which claim type applies to you, because each type has its own list of required documents. The portal shows you the documents it needs, and you can upload them as you go. If something is missing, you can save the claim and finish it later.
If you are not sure about the process or which documents to send, Liberty asks you to contact info@liberty.co.za or call +27 860 456 789 or +27 11 558 4871.
Step-by-step claim process
- Go to liberty.co.za/how-to-claim and choose Register to log claim online if it is your first time, or Log in to digital claims.
- Select the claim type: Funeral, Death, Death RA, Critical Illness or Disability.
- View the required documents and upload them as you go. Save and return later if something is missing.
- If you are unsure about the process or documents, contact info@liberty.co.za or call +27 860 456 789.
Escalation route
Liberty does not publish a separate claims escalation line on its claims or contact pages. Follow up through the retail contact centre or info@liberty.co.za, and keep your policy number and any claim reference with you. Liberty Group Limited is an authorised financial services provider, FSP no. 2409.
To compare other life insurers, see the insurance and medical aid hub or the insurance directory L to M listings.
Frequently asked questions
What is the Liberty Life claims contact number?
Call 0860 456 789 (+27 860 456 789) or the alternative number +27 11 558 4871.
What is the Liberty claims email address?
Retail claims go to info@liberty.co.za. Liberty Medical Lifestyle hospital claims go to hchelp@liberty.co.za.
Can I submit a Liberty claim online?
Yes. Register or log in at claimforms.liberty.co.za, choose your claim type and upload the documents.
Can I claim from Liberty on WhatsApp?
Claims are one of the self-service options on Liberty’s WhatsApp line, +27 860 456 789.
Sources
- Liberty, How to claim: liberty.co.za/how-to-claim, read 2026-09-26
- Liberty, Contact us: liberty.co.za/contact-us, read 2026-09-26