Insurance & Medical Aid · Contact details
Liberty Investment Contact Details
The Liberty investment contact number is 0860 456 789, Liberty’s Retail Contact Centre, with 011 558 4871 as the alternative number and info@liberty.co.za as the email. Liberty Group Limited is a licensed life insurer and Authorised FSP, part of the Standard Bank Group, and its retail investments are serviced through the same contact centre as its other retail products.
There is no separate investment-only phone line. For Liberty’s insurance and other numbers, see the main Liberty contact details page.
Liberty investment contact details at a glance
| Route | Details |
|---|---|
| Retail Contact Centre (general enquiries, claims and servicing) | 0860 456 789 |
| Retail Contact Centre alternative number | 011 558 4871 |
| Retail general email | info@liberty.co.za |
| Liberty WhatsApp (self-service: policy documents, claims, tax certificates, STASH) | 0860 456 789 |
| STANLIB Collective Investments (unit trusts) general enquiries | 0860 456 789 / contact@stanlib.com |
| Corporate Benefits Contact Centre (business investment / employee benefits) | 011 558 2999 |
| Liberty Corporate email | lc.contact@liberty.co.za |
| MyLiberty self-service (view portfolio, tax certificates, policy documents) | myliberty.liberty.co.za/logon |
| Invest for Income / Invest Offshore call-me-back form | liberty.co.za/invest-for-income |
| Deloitte Whistleblowing Hotline (fraud reporting only) | 0800 204 547 |
Official Liberty investment route
For questions about a Liberty investment, claims or servicing, call the Retail Contact Centre on 0860 456 789 or 011 558 4871, or email info@liberty.co.za. For self-service at any time, message Liberty on WhatsApp at 0860 456 789 to get policy documents, claims help, tax certificates and STASH support.
To start a new investment, use the call-me-back request on the relevant Liberty product page, such as Invest for Income or Invest Offshore.
Investment product support
Liberty’s retail investment range is Save for Retirement, Invest, Invest for Income, Invest Offshore and Invest for Education, each with a call-me-back request. Fund fact sheets are published at liberty.co.za/fund-fact-sheets.
- Unit trusts: these sit with STANLIB Collective Investments, Liberty’s group asset manager. General enquiries go to 0860 456 789 or contact@stanlib.com.
- STASH by Liberty: a tax-free investment app with no forms and no minimums. You can stash from as little as R5 per day from a connected bank card. STASH charges a once-off 2.5% fee per contribution, earned back as a loyalty bonus if you do not withdraw within 12 months (effective 1 March 2025).
- Business investment solutions: these route to the Corporate Benefits Contact Centre on 011 558 2999 or lc.contact@liberty.co.za.
Account and portfolio access
Investors can view their portfolio, download tax certificates and policy documents, and manage policies online through MyLiberty at myliberty.liberty.co.za/logon, or through WhatsApp self-service on 0860 456 789. Have your policy details ready when you call the contact centre so that the agent can find your investment.
Escalation route
Liberty does not publish a separate investment complaints line on its contact page. Start with the Retail Contact Centre and info@liberty.co.za. To report fraud, use the independent Deloitte Whistleblowing Hotline on 0800 204 547. That number is for fraud reporting only, not for client care.
Liberty Group Limited is an Authorised FSP, no. 2409.
For other insurers and investment houses, browse the insurance and medical aid hub or the insurance directory L to M listings.
Frequently asked questions
What is the Liberty investment contact number?
Call the Liberty Retail Contact Centre on 0860 456 789 or 011 558 4871, or email info@liberty.co.za.
How do I get my Liberty tax certificate?
Download it on MyLiberty or request it through Liberty’s WhatsApp self-service on 0860 456 789.
Who do I contact about Liberty unit trusts?
Unit trusts sit with STANLIB Collective Investments. Call 0860 456 789 or email contact@stanlib.com.
Is 0800 204 547 Liberty client care?
No. On Liberty’s contact page, 0800 204 547 is the independent Deloitte Whistleblowing Hotline for reporting fraud.
Sources
- Liberty, Contact us: liberty.co.za/contact-us, read 2026-09-26
- Liberty, Invest: liberty.co.za/invest, read 2026-09-26
- Liberty, Invest for Income: liberty.co.za/invest-for-income, read 2026-09-26
- Liberty, STASH: liberty.co.za/stash, read 2026-09-26