Insurance & Medical Aid · Contact details
Stash By Liberty Contact Details
For Stash by Liberty contact details, call the Liberty Retail Contact Centre on +27 860 456 789 or email hello@stash.co.za. Liberty also lists +27 11 558 4871 as an alternative number for general enquiries, claims and servicing, while WhatsApp uses the same +27 860 456 789 number through the link on the Stash page.
Stash by Liberty contact details at a glance
| Route | Details |
|---|---|
| Stash Help email | hello@stash.co.za |
| Liberty Retail Contact Centre | +27 860 456 789 |
| Liberty general enquiries, claims and servicing (alternative) | +27 11 558 4871 |
| Liberty Retail Contact Centre email | info@liberty.co.za |
| Liberty WhatsApp | +27 860 456 789 (WhatsApp link on the Stash page) |
| Stash app (iOS) | Apple App Store |
| Stash app (Android) | Google Play (za.co.stash.stash) |
| Liberty fraud / whistleblowing line | +27 800 204 547 |
Liberty Stash phone, email and WhatsApp support
For questions about the Stash app or your Stash investment, the Stash Help email is hello@stash.co.za. For phone support, the Stash page gives the Liberty Retail Contact Centre number as +27 860 456 789 and the Retail Contact Centre email as info@liberty.co.za.
Liberty’s contact page also lists +27 11 558 4871 as an alternative number for general enquiries, claims and servicing. The Stash page provides a WhatsApp link using +27 860 456 789, so the same number is used for the listed Retail Contact Centre and WhatsApp route.
Stash by Liberty fraud and whistleblowing line
To report fraud at Liberty, use the fraud and whistleblowing line on +27 800 204 547. This is the fraud route listed on the page and is separate from the Stash Help email and Retail Contact Centre contact details.
What Stash by Liberty is
Stash by Liberty is an app-based tax-free investment product provided by Liberty Group Limited, a licensed life insurer and authorised financial services provider, FSP 2409, in the Standard Bank Group. The old stash.co.za website now redirects to Liberty’s own Stash page at liberty.co.za/stash.
Stash is run through a free app available on the Apple App Store and Google Play. Liberty describes the product as having no forms and no minimums.
Liberty Stash fees, contributions and withdrawals
The Stash page gives the following information about fees, adding money, withdrawing funds and the available investment options:
- Fees: from 1 March 2025 you pay a once-off fee of 2.5% per contribution. You earn it back as a loyalty bonus in the tax-free investment if you do not withdraw that money within 12 months.
- Boost your Stash: add up to R1000 per month.
- Cashing out: withdraw directly from the app into your connected bank card.
- Portfolios: past-performance downloads are published for the Cash+ Portfolio and the SA Top 40 Shares Portfolio.
- Stash For Kids: a tax-free option for children.
Stash address and operating information
Liberty does not publish a separate Stash office address or contact centre hours on the pages checked for this page. Stash is managed in the app, with support available through the listed email, phone and WhatsApp channels.
Stash support and escalation routes
Liberty does not publish a separate Stash escalation line. If an email to hello@stash.co.za does not resolve your query, call the Retail Contact Centre on +27 860 456 789 or the alternative line +27 11 558 4871, and keep your reference.
For contact details for other insurers and investment providers, browse the insurance and medical aid hub or the insurance directory S to W listings.
Frequently asked questions
What is the Stash by Liberty contact number?
The Liberty Retail Contact Centre number listed for Stash is +27 860 456 789. Liberty also gives +27 11 558 4871 as an alternative number for general enquiries, claims and servicing.
What is the Stash by Liberty email address?
The Stash Help email is hello@stash.co.za. The Liberty Retail Contact Centre email is info@liberty.co.za.
Can I contact Liberty Stash on WhatsApp?
Yes. The Stash page has a WhatsApp link using +27 860 456 789, which is the same number listed for the Liberty Retail Contact Centre.
What does Stash cost?
From 1 March 2025, Stash charges a once-off fee of 2.5% per contribution. The fee is earned back as a loyalty bonus in the tax-free investment if that money is not withdrawn within 12 months.
Who provides Stash by Liberty?
Stash is provided by Liberty Group Limited, FSP 2409, which is part of the Standard Bank Group.
Sources
- Liberty, Stash: liberty.co.za/stash, read 2026-09-27
- Liberty, Stash Help: liberty.co.za/stash-faqs, read 2026-09-27
- Liberty, Contact us: liberty.co.za/contact-us, read 2026-09-27