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FNB Legal Collections Contact Details

Verified 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

All Banking & Finance contactsComplaints & escalation

FNB does not publish a line or mailbox called “Legal Collections”. If you are behind on an FNB home loan, the collections route is 087 730 11 00 or collarr@fnb.co.za; accounts under debt review go to the FRB Debt Review Centre on 087 730 1166; and other legal matters go to 087 575 9408 or Care@fnb.co.za. FNB is First National Bank, a division of FirstRand Bank Limited.

This page is about collections and arrears, not FNB Law on Call or FNB Legal Cover, which is a legal insurance product. For FNB’s other numbers, see the main FNB contact details page.

FNB collections contact details at a glance

RouteDetails
Home loan arrears, payment arrangements (collections)087 730 11 00
Home loan arrears emailcollarr@fnb.co.za
FRB Debt Review Centre087 730 1166
FRB Debt Review Centre emailFRBDebtReviewCentre@firstrand.co.za
Collections escalation mailbox 1 (for debt counsellors)Debtreviewescalation1@fnb.co.za
Collections escalation mailbox 2 (for debt counsellors)Debtreviewescalation2@fnb.co.za
Legal Matters, log a call087 575 9408
Legal Matters, emailCare@fnb.co.za
Secure ChatFNB App or FNB Online Banking

Official FNB collections route

Pick the route that matches your situation:

None of these is labelled “legal collections” by FNB, so use the one that fits the account you are calling about.

What you need before contacting FNB

Know what arrangement you can afford. FNB says home loan arrears can be repaid as a single lump sum or over a period of no more than 12 months, on top of your normal monthly repayment. A “promise to pay” is set for a specific date each month and needs a debit order.

If you cannot catch up, FNB’s Quick Sell option lets you sell the property through estate agents, with concessions of up to 25% on the shortfall, instead of a sale in execution by the Sheriff. Have your account details and your income and expenses ready when you call.

Step-by-step contact process

  1. Behind on a home loan: call 087 730 11 00 or email collarr@fnb.co.za to agree a payment arrangement.
  2. Under debt review: contact the FRB Debt Review Centre on 087 730 1166 or FRBDebtReviewCentre@firstrand.co.za.
  3. Debt counsellors with unresolved collections matters: email Debtreviewescalation1@fnb.co.za or Debtreviewescalation2@fnb.co.za. FNB acknowledges these within 48 hours.
  4. Other legal matters: use Secure Chat in the FNB App or Online Banking, call 087 575 9408 or email Care@fnb.co.za.

Escalation route

FNB’s Collections escalation process is for debt counsellors. Escalations sent to the two escalation mailboxes are acknowledged within 48 hours, and FNB says escalations sent elsewhere will not be attended to. FirstRand Bank Limited is a registered credit provider, NCRCP20.

For other banks, browse the banking and finance hub or the banking directory F listings.

Frequently asked questions

What is the FNB legal collections contact number?

FNB does not publish a “legal collections” number. For home loan arrears call 087 730 11 00; for debt review call 087 730 1166; for other legal matters call 087 575 9408.

What is the FNB collections email address?

For home loan arrears, email collarr@fnb.co.za.

How do I contact FNB about debt review?

Contact the FRB Debt Review Centre on 087 730 1166 or FRBDebtReviewCentre@firstrand.co.za.

How long do I have to pay off FNB home loan arrears?

FNB says arrears can be paid as a lump sum or over no more than 12 months, on top of your normal repayment.

Sources

  • FNB, Change your payment options: online.fnb.co.za/home-loans/change-your-payment-options.html, read 2026-09-26
  • FNB, Debt review contact us: online.fnb.co.za/about-fnb/legal-matters/the-debt-review-contact-us.html, read 2026-09-26
  • FNB, Debt Review Escalation Process (PDF): fnb.co.za/downloads/about-fnb/legal-matters/Debt_Review_Escalation_Process.pdf, read 2026-09-26
  • FNB, Legal matters contact us: online.fnb.co.za/about-fnb/legal-matters/contact-us.html, read 2026-09-26