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Nedbank Collections Contact Details
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The Nedbank Collections Department number is 0801 114 949. Nedbank’s collections and debt assistance team helps clients who are behind on personal loans, home loans, vehicle finance through MFC (Nedbank’s vehicle and asset finance division), student loans, overdrafts and credit cards.
Nedbank does not publish a public collections email address. Instead it offers a callback form on its payment solutions page. For Nedbank’s other numbers, see the main Nedbank contact details page.
Nedbank collections contact details at a glance
| Route | Details |
|---|---|
| Nedbank Collections Department | 0801 114 949 |
| Debt assistance: clients with a relationship or business banker | 0861 100 033 |
| Call me back for debt assistance (online form, callback within 48 hours) | personal.nedbank.co.za/borrow/home-loans/managing-your-home-loan/payment-solutions.html |
| MFC (vehicle and asset finance) Contact Centre | 084 196 4473 |
| Client Complaints Helpline | 0860 444 000 or +27 11 710 4011 |
| Complaints helpline hours | Monday to Friday 08:00 to 17:00; Saturday 08:00 to 12:00 |
The official Nedbank collections route
If you are in financial trouble, call the Nedbank Collections Department on 0801 114 949. Nedbank uses the same number for its debt assistance team when you do not have a banker. If you have a relationship banker or business banker, contact them directly or call 0861 100 033.
If you would rather not wait on the phone, complete the “Call me back for debt assistance” form on Nedbank’s payment solutions page, and Nedbank will call you back within 48 hours.
For vehicle and asset finance through MFC, call the MFC Contact Centre on 084 196 4473.
What to have ready before you call Nedbank collections
The callback form asks for your name, your ID or passport number and a contact number. It also asks you to choose a solution. The options Nedbank lists are:
- Payment arrangement: spreads missed payments over a few months. Available on home loans, vehicle finance, student loans, overdrafts and credit cards.
- Short-term payment relief.
- Restructure: extends the repayment period to lower your instalments, on personal loans, home loans and vehicle finance.
- Debt consolidation.
- Assisted sales: helps MFC and home loan clients who need to sell their home or vehicle get the best price.
- Help me choose: if you are not sure which fits.
If your arrangement is on a debit order, it can be set up for 1 to 6 months. Nedbank then processes two debit orders: one for the outstanding amount and one for your normal instalment.
How contacting Nedbank collections works, step by step
- Call the Nedbank Collections Department on 0801 114 949, or your banker or 0861 100 033 if you have a relationship or business banker.
- Or complete the “Call me back for debt assistance” form with your name, ID or passport number and contact number, and choose a solution.
- Nedbank calls you back within 48 hours.
- For MFC vehicle finance queries, call the MFC Contact Centre on 084 196 4473.
Act early. If there is not enough money in your account for an instalment, Nedbank monitors the account for up to 10 days, and unpaid debit orders are recorded on your credit profile.
Complaining about how your collections matter is handled
If you are unhappy with how your collections matter is handled, call Nedbank’s Client Complaints Helpline on 0860 444 000 or +27 11 710 4011. It is open Monday to Friday from 08:00 to 17:00 and on Saturday from 08:00 to 12:00.
For other banks and lenders, browse the banking and finance hub or the banking directory N listings.
Frequently asked questions
What is the Nedbank collections contact number?
Call the Nedbank Collections Department on 0801 114 949. Clients with a relationship or business banker can call 0861 100 033.
What is the Nedbank collections email address?
Nedbank does not publish a collections email address. Use the “Call me back for debt assistance” form and Nedbank will call you within 48 hours.
What is the Nedbank vehicle and asset finance collections number?
Call the MFC Contact Centre on 084 196 4473.
Can Nedbank give me a payment arrangement?
Yes. A payment arrangement spreads missed payments over a few months on home loans, vehicle finance, student loans, overdrafts and credit cards.
How do I complain about Nedbank collections?
Call the Client Complaints Helpline on 0860 444 000 or +27 11 710 4011. It is open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00.
Sources
- Nedbank, Bank accounts FAQ: personal.nedbank.co.za/bank/bank-accounts/faq.html, read 2026-09-26
- Nedbank, Payment solutions: personal.nedbank.co.za/borrow/home-loans/managing-your-home-loan/payment-solutions.html, read 2026-09-26
- Nedbank, Contact us: personal.nedbank.co.za/contact/contact-us.html, read 2026-09-26