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DStv Update Contact Details
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To update your contact details on DStv, sign in on dstv.com and select “Update Sign-in Details” to change your mobile number or email address; if you cannot sign in, WhatsApp DStv Self Service on 060 060 3788 or call 011 289 2222. DStv is MultiChoice’s pay-TV service, and it keeps your mobile number and email on your DStv Connect profile.
For all DStv numbers, see the main DStv contact details page.
DStv update contact details at a glance
| Route | Details |
|---|---|
| DStv Connect “Update Sign-in Details” | Sign in on dstv.com and select “Update Sign-in Details” |
| MyDStv communication details (update contact / privacy preferences) | dstv.co.za/mydstv/#my-profile/communication-details |
| MyDStv app | Android, iOS and Huawei (SA only, registration required) |
| DStv Self Service on WhatsApp | 060 060 3788 |
| DStv USSD self-service | *120*68584# |
| DStv call centre | 011 289 2222 (seven days a week, including public holidays, 08:00 to 22:00) |
| DStv call centre (Durban / Umhlanga service centres) | 031 710 2222 |
| DStv call centre (Cape Town service centre) | 021 508 2222 |
| Website live chat | Live chat icon on dstv.com (Monday to Sunday, 07:00 to 23:00) |
Official DStv route to update your details
DStv lets you update your own details online through your DStv Connect account. On a DStv Connect account you can update your name, mobile number, email address and password, and your country where the customer is not linked.
- Mobile number, email or password: sign in on the DStv website and select “Update Sign-in Details”.
- Name, profile picture and personal details: use the “Update Profile” page on the DStv website.
- How DStv contacts you: go to MyDStv, then My profile, then Communication details. This is also where you manage communication preferences, methods of communication, data requests and the right to be forgotten.
You can also manage your account in the MyDStv app, which is for South Africa only and needs registration.
What you need before contacting DStv
You need your DStv Connect ID to sign in on the website. For USSD self-service on *120*68584#, you must dial from the cellphone number registered on DStv’s system, so update that number first if it has changed.
Note that transferring a decoder to a new owner is not a contact detail update. It is a separate online Change of Ownership form with a document upload, confirmed within 48 hours.
Step-by-step process
- Sign in to the DStv website with your DStv Connect ID and select “Update Sign-in Details” to change your mobile number, email address or password.
- To change your name or personal details, use the “Update Profile” page.
- To change how DStv contacts you, open MyDStv, then My profile, then Communication details.
- If you cannot sign in, WhatsApp 060 060 3788 and type “Hello”, use live chat on dstv.com, or call 011 289 2222.
Escalation route
DStv does not publish a separate escalation line for account updates. If self-service does not work, speak to an agent: the call centre on 011 289 2222 is open seven days a week, including public holidays, from 08:00 to 22:00, and live chat runs Monday to Sunday from 07:00 to 23:00. DStv also lists 031 710 2222 for its Durban and Umhlanga service centres and 021 508 2222 for its Cape Town service centre.
You can also visit the Randburg service centre at the corner of Oak Avenue and Grove Street, Ferndale, Randburg, open Monday to Saturday from 08:00 to 17:00 and closed on Sundays and public holidays.
For other TV and entertainment services, browse the betting and entertainment hub or the entertainment directory 1 to H listings.
Frequently asked questions
How do I update my contact details on DStv?
Sign in on dstv.com with your DStv Connect ID and select “Update Sign-in Details” to change your mobile number or email address.
How do I change my contact details on DStv without signing in?
WhatsApp DStv Self Service on 060 060 3788 and type “Hello”, use live chat on dstv.com, or call 011 289 2222.
Why does DStv USSD not work on my new number?
USSD self-service on *120*68584# only works from the cellphone number registered on DStv’s system, so update your number first.
What details can I change on DStv Connect?
Your name, mobile number, email address and password, and your country where the customer is not linked.
Is changing decoder ownership the same as updating my details?
No. A change of ownership uses a separate online form with a document upload, confirmed within 48 hours.
Sources
- DStv, Contact us: dstv.com/en-za/help/contact-us/, read 2026-09-26
- DStv help, What information can I update: dstv.com/en-za/help/faqs/general/dstv-connect/what-information-can-i-update, read 2026-09-26
- DStv help, How do I update sign-in details: dstv.com/en-za/help/faqs/general/dstv-connect/how-do-i-update-sign-in-details, read 2026-09-26
- DStv help, Change profile name and personal information: dstv.com/en-za/help/faqs/general/dstv-connect/, read 2026-09-26
- DStv help, How to manage my privacy: dstv.com/en-za/help/faqs/general/manage-my-privacy-account/how-to-manage-my-privacy, read 2026-09-26
- DStv help, Change of decoder ownership: dstv.com/en-za/help/faqs/general/change-of-ownership/, read 2026-09-26