Business · Contact details
Fogi Plumbing Solutions Contact Details
FOGI Plumbing Solutions has no public phone line of its own, so the number to call is the Digicall Group head office on +27 (0)10 211 5000, or email info@digicall.co.za. FOGI is the plumbing claims and incident management business of the Digicall Group, which handles plumbing claims for insurers. It is not a plumber you hire directly.
If you have an insurance plumbing claim, go through your insurer first.
Fogi Plumbing Solutions contact details at a glance
| Route | Details |
|---|---|
| Digicall Group head office (general) | +27 (0)10 211 5000 |
| Digicall general email | info@digicall.co.za |
| Digicall complaints department | complaints@digicallgroup.co.za |
| Compliments and complaints web form | digicallgroup.co.za/compliments-complaints/ |
| FOGI portal (insurer / service-provider login only) | fogi.co.za/Web/ |
| Hours (Digicall head office) | Monday to Friday, 08:00 to 17:00 |
| Head office | 110 Conrad Drive, Craighall Park, Johannesburg, 2196 |
Official contact channels
The fogi.co.za website is a username and password login portal headed “FOGI Plumbing Solutions”, with no public phone number or email address. It is meant for insurers and service providers who already have an account.
For anything else, contact Digicall’s head office on +27 (0)10 211 5000, Monday to Friday from 08:00 to 17:00, or email info@digicall.co.za.
What FOGI Plumbing Solutions provides
Digicall describes its plumbing services as specialist plumbing incident management for insurance claims and home assistance cases, including warranty management. The services target homeowner cover (HOC) insurance claims and home assistance cases.
Digicall runs a web-based plumbing incident management system and offers administration, procurement and technical support to facilitate claims. Its homepage cites 250 000 plumbing claims handled per year.
Address and operating information
Digicall’s head office is at 110 Conrad Drive, Craighall Park, Johannesburg, 2196. The office is open Monday to Friday, 08:00 to 17:00.
Support and escalation routes
Digicall has a complaints department. Email complaints@digicallgroup.co.za, or use the compliments and complaints form at digicallgroup.co.za/compliments-complaints/. Because FOGI works on behalf of insurers, you can also raise a problem with a plumbing claim through your own insurer.
For other businesses, browse the business hub or the business directory F listings.
Frequently asked questions
What is the Fogi Plumbing Solutions contact number?
FOGI does not publish its own number. Call the Digicall Group head office on +27 (0)10 211 5000.
Can I hire FOGI Plumbing Solutions for a plumbing job?
FOGI handles plumbing incident management for insurance claims and home assistance cases. If you have a claim, contact your insurer first.
How do I complain about FOGI or Digicall?
Email complaints@digicallgroup.co.za or use Digicall’s compliments and complaints web form.
What is fogi.co.za?
A login-only portal for FOGI Plumbing Solutions users, with no public contact details.
Sources
- Digicall Group, Head office: digicallgroup.co.za/head-office/, read 2026-09-25
- Digicall Group, Compliments and complaints: digicallgroup.co.za/compliments-complaints/, read 2026-09-25
- Digicall Group, Claims and incident management: digicallgroup.co.za/claims-and-incident-management/, read 2026-09-25
- Digicall Group, Home page: digicallgroup.co.za/, read 2026-09-25
- FOGI Plumbing Solutions portal: fogi.co.za/Web/, read 2026-09-25