Government · Contact details
Msunduzi Municipality Contact Details
The Msunduzi Municipality call centre number is 080 000 1868, a 24-hour toll-free line for electricity, water and sanitation, and roads faults, and the switchboard is 033 392 3000. Msunduzi Local Municipality is the local municipality seated in Pietermaritzburg, the KwaZulu-Natal capital, within the uMgungundlovu District.
Msunduzi Municipality contact details at a glance
| Route | Details |
|---|---|
| Call centre (electricity, water & sanitation, roads) 24 hours | 080 000 1868 |
| Call centre email | call.centre@msunduzi.gov.za |
| Reception / switchboard | 033 392 3000 |
| Billing enquiries (electricity, refuse, sewerage, water) | 033 392 2741 / 033 392 2742 |
| Fire and rescue emergency (only) | 080 003 3911 / 033 845 5911 |
| Fire and rescue services | 033 845 5900 |
| Disaster management (after hours) | 033 392 2032 |
| Public safety (traffic and security) | 033 392 2900 |
| Waste management faults (business hours) | 033 392 5359 |
| Waste management faults (after hours) | 033 392 2364 |
| Office of the Mayor | 033 392 2036 |
| Office of the Municipal Manager | 033 392 2002 |
| Finance email | finance@msunduzi.gov.za |
| Infrastructure services email | infrastructure@msunduzi.gov.za |
| Community services email | community.services@msunduzi.gov.za |
| Monthly meter reading submission | msunduzi.gov.za/site/meter-reading-submission/ |
| Fax | 033 392 2397 |
| Postal address | Private Bag X321, Pietermaritzburg, 3200 |
Official Msunduzi Municipality contact channels
For service faults, call the 24-hour toll-free call centre on 080 000 1868. It takes electricity, water and sanitation, and roads and transportation faults. You can also email call.centre@msunduzi.gov.za. For general enquiries, the reception switchboard is 033 392 3000.
Emergency lines are separate from the services call centre:
- Fire and rescue emergency only: 080 003 3911 or 033 845 5911, 24 hours.
- Fire and rescue services: 033 845 5900, 24 hours.
- Public safety (traffic and security): 033 392 2900, 24 hours.
- Disaster management: 033 392 2032, after hours.
- Waste management faults: 033 392 5359 in business hours, 033 392 2364 after hours.
Msunduzi Municipality services and accounts
Billing queries about electricity, refuse, sewerage or water consumption go to 033 392 2741 or 033 392 2742. Residents can submit monthly electricity and water meter readings through the online form on the municipal site. Each business unit has its own mailbox, including finance@msunduzi.gov.za, infrastructure@msunduzi.gov.za and community.services@msunduzi.gov.za.
Msunduzi does not publish a dedicated line for reporting illegal connections. To report an electricity or water fault, use the 24-hour call centre on 080 000 1868.
Msunduzi Municipality address
The postal address is Private Bag X321, Pietermaritzburg, 3200. Government directories give the physical office in two ways: KZN Online lists the corner of Church and Chief Albert Luthuli Streets, Pietermaritzburg, and gov.za lists 333 Church Street, AS Chetty Building, Pietermaritzburg. The fax number is 033 392 2397. The call centre on 080 000 1868 runs 24 hours; office hours are not published.
The municipality’s own website loads only over plain http and has not been updated for some time, so check any number there against the lines above if they differ.
Applications and escalation
- Report the fault to the call centre on 080 000 1868 or call.centre@msunduzi.gov.za, and note the reference number.
- For account disputes, call billing enquiries on 033 392 2741 or 033 392 2742, or email finance@msunduzi.gov.za with your account number.
- If the matter stays unresolved, contact the Office of the Municipal Manager on 033 392 2002 with your reference numbers.
- The Office of the Mayor can be reached on 033 392 2036.
FAQs
What is the Msunduzi call centre number?
The call centre is 080 000 1868, toll-free and open 24 hours for electricity, water and sanitation, and roads faults.
What is the Msunduzi Municipality contact number?
The reception switchboard is 033 392 3000. Billing enquiries are on 033 392 2741 or 033 392 2742.
Is there a Msunduzi Municipality illegal connection number?
No dedicated line is published. Report electricity or water faults to the call centre on 080 000 1868.
What is the Msunduzi fire emergency number?
Call 080 003 3911 or 033 845 5911, both 24 hours, for fire and rescue emergencies only.
Sources
- Msunduzi Municipality, Contact us: msunduzi.gov.za/site/contactus/, read 2026-09-27
- Msunduzi Municipality, Emergency numbers: msunduzi.gov.za/site/emergencynumbers/, read 2026-09-27
- Msunduzi Municipality, Billing enquiries: msunduzi.gov.za/site/billingenquiries/, read 2026-09-27
- Msunduzi Municipality, Meter reading submission: msunduzi.gov.za/site/meter-reading-submission/, read 2026-09-27
- South African Government, Msunduzi Local Municipality: gov.za/about-government/contact-directory/kzn-municipalities/msunduzi-local-municipality, read 2026-09-27
- KZN Online, Msunduzi Local Municipality: kznonline.gov.za, read 2026-09-27