Government · Contact details
Transnet Contact Details
The Transnet head office switchboard is +27 11 308 3000, and general enquiries go to enquiries@transnet.net. Transnet SOC Ltd is South Africa’s state-owned freight logistics company, running ports, rail and pipelines from its head office at 96 Rissik Street, Braamfontein.
Transnet contact details at a glance
| Route | Details |
|---|---|
| Head office switchboard | +27 11 308 3000 |
| General enquiries email | enquiries@transnet.net |
| Freight Rail Customer Interaction Centre | 0860 690 730 |
| Freight Rail Customer Interaction Centre email | TFR911@transnet.net |
| Freight Rail Tender Advice Centre | (011) 584-9230 |
| Whistleblowing toll-free | 0800 003 056 |
| Whistleblowing SMS | 063 786 7403 |
| Whistleblowing email | Transnet.Reportit@outlook.com |
| Whistleblowing Please Call Me / USSD | *120*0637867403# |
| Freight Rail anonymous tip-offs email | transnet@tip-offs.com |
| Freight Rail anonymous fraud hotline fax | 0800 007 788 (fax) |
| Head office | 96 Rissik Street, Braamfontein, Johannesburg, Gauteng, 2017 |
Official contact channels
For general questions, call the head office switchboard on +27 11 308 3000 or email enquiries@transnet.net. These are the contact details Transnet shows on its homepage. The old contact page on transnet.net no longer exists since the site was redesigned.
Transnet Freight Rail customers have their own route: the Customer Interaction Centre on 0860 690 730 or TFR911@transnet.net. Tender queries for Freight Rail go to the Tender Advice Centre on (011) 584-9230.
People searching for Transnet Ermelo, where Freight Rail runs coal-line operations, should note that transnet.net does not publish an Ermelo-specific contact. Use the Freight Rail Customer Interaction Centre above.
Services and responsibilities
Transnet describes itself as the custodian of ports, rail and pipelines, with the aim of a globally competitive freight system. It has seven operating divisions:
- Transnet Engineering
- Rail Infrastructure Manager
- Transnet Freight Rail
- Transnet Port Terminals
- Transnet National Ports Authority
- Transnet Pipelines
- Transnet Property
Transnet also operates The Blue Train, and the Transnet Foundation is its corporate social investment arm.
Office and address information
Transnet’s head office is at 96 Rissik Street, Braamfontein, Johannesburg, Gauteng, 2017. Transnet does not publish public office hours on its homepage.
Applications and escalation
Transnet buys goods and services through open tenders or calls for quotes. For Freight Rail tenders, call the Tender Advice Centre on (011) 584-9230. Job seekers can see our Transnet HR contact details page.
To report fraud, corruption or misconduct, Transnet offers several whistleblowing channels:
- Toll-free: 0800 003 056
- SMS: 063 786 7403
- Email: Transnet.Reportit@outlook.com
- Please Call Me / USSD: *120*0637867403#
- Freight Rail anonymous tip-offs: transnet@tip-offs.com, or fax 0800 007 788
For other state-owned companies and departments, browse the government hub or the government directory S to U listings.
Frequently asked questions
What is the Transnet head office contact number?
Call +27 11 308 3000, or email enquiries@transnet.net.
Where is Transnet’s head office?
96 Rissik Street, Braamfontein, Johannesburg, Gauteng, 2017.
How do I contact Transnet Freight Rail?
Call the Customer Interaction Centre on 0860 690 730 or email TFR911@transnet.net. Tender queries go to (011) 584-9230.
Is there a Transnet Ermelo contact number?
Transnet does not publish a separate Ermelo number. Use the Freight Rail Customer Interaction Centre on 0860 690 730.
How do I report fraud at Transnet?
Call 0800 003 056 toll-free, SMS 063 786 7403, or email Transnet.Reportit@outlook.com.
Sources
- Transnet, Homepage contact and whistleblowing block: transnet.net/, read 2026-09-26
- Transnet, Transnet Freight Rail: transnet.net/TransnetFreightRail, read 2026-09-26