Healthcare · Contact details
Adcock Ingram Contact Details
The Adcock Ingram customer care number is 0860 232 625 (0860 ADCOCK), and the customer care email is info@adcock.com. Adcock Ingram is a South African pharmaceutical manufacturer with its head office in Midrand. It makes and supplies medicines; it is not a clinic or pharmacy and does not take patient appointments.
Adcock Ingram contact details at a glance
| Route | Details |
|---|---|
| Customer care | 0860 232 625 (0860 ADCOCK) |
| Customer care email | info@adcock.com |
| Head office switchboard | +27 11 635 0000 |
| Media queries | media@adcock.com |
| Adverse events (report a side effect) | +27 11 635 0134 |
| Adverse event online report | adcock-adverse-event-reports.co.za |
| Product information | Brands@adcock.com |
| Product quality complaints (product and packaging defects) | Customer.Complaints@adcock.com |
| Medical information (question a healthcare professional) | helpdesk.medinfo@adcock.com |
| Health and wellness questions | Health.Wellness@adcock.com |
| Legal and secretariat | Legal.info@adcock.com |
| Head office physical address | 1 New Road (c/o New Road & 7th Street), Midrand, South Africa |
| Head office postal address | Private Bag X69, Bryanston, 2021 |
Official contact channels
For general questions, call customer care on 0860 232 625 or email info@adcock.com. The head office switchboard is +27 11 635 0000; media queries go through the same number or media@adcock.com.
Adcock Ingram uses a separate mailbox for each type of query:
- Product information: Brands@adcock.com
- Product and packaging defects: Customer.Complaints@adcock.com
- Questions for a healthcare professional about its products: helpdesk.medinfo@adcock.com
- Questions about your health: Health.Wellness@adcock.com
- Legal correspondence: Legal.info@adcock.com
The official website is adcock.com; adcock.co.za forwards there.
Manufacturing sites and services
Adcock Ingram runs three manufacturing sites in Gauteng:
| Site | Details |
|---|---|
| Steriles and critical care manufacture, Aeroton | No.1 Sabax Road, Aeroton; +27 11 494 8000 |
| High volume liquids manufacture, Clayville | Cnr Axle & Baksteen Roads, Clayville; +27 11 635 9000 |
| Tablet and capsule manufacture, Wadeville | 1 Murray Road, Wadeville; +27 11 383 4300 |
Placing an order
Orders for prescription medicines and over-the-counter (OTC) products are placed by region:
- Gauteng and Free State: +27 11 635 1050
- KwaZulu-Natal: +27 31 535 7300
- Western Cape: +27 21 594 7700
- Eastern Cape: +27 41 404 4600
Address and operating information
The head office is at 1 New Road (c/o New Road & 7th Street), Midrand. Post goes to Private Bag X69, Bryanston, 2021. Adcock Ingram does not publish office hours on its contact page.
For jobs, Adcock Ingram’s graduate programmes include three-year apprenticeships (N6), pharmacy internships (BPharm) and junior pharmacist posts. Apply through its careers portal at adcockjobs.mcidirecthire.com.
Side effects, complaints and support
Adcock Ingram does not book patient appointments. If you have had a side effect from one of its medicines, report it on +27 11 635 0134 or on the separate adverse event reporting site, adcock-adverse-event-reports.co.za. For a defective product or damaged packaging, email Customer.Complaints@adcock.com with the product name and batch details.
Adcock Ingram does not publish a separate escalation line. If your query is not resolved, follow up with customer care on 0860 232 625.
For other healthcare companies and facilities, browse the healthcare hub or the healthcare directory A to B listings.
Frequently asked questions
What are the Adcock Ingram contact details?
Call customer care on 0860 232 625 (0860 ADCOCK) or email info@adcock.com. The head office switchboard is +27 11 635 0000.
How do I report a side effect to Adcock Ingram?
Call +27 11 635 0134 or use the online form at adcock-adverse-event-reports.co.za.
How do I order Adcock Ingram products?
Call the order line for your region: +27 11 635 1050 for Gauteng and Free State, +27 31 535 7300 for KwaZulu-Natal, +27 21 594 7700 for the Western Cape or +27 41 404 4600 for the Eastern Cape.
Where is Adcock Ingram’s head office?
At 1 New Road (c/o New Road & 7th Street), Midrand.
Sources
- Adcock Ingram, Contact us (site application bundle): adcock.com/assets/index-HLPIBXJH.js, read 2026-09-26
- Adcock Ingram, Home: adcock.com, read 2026-09-26