Insurance & Medical Aid · Contact details
Clientele Funeral Cover Contact Details
The Clientèle funeral cover call centre is 011 320 3000, and funeral claims can be emailed to claims@clientele.co.za or followed up on WhatsApp 067 342 7248. Clientèle’s funeral cover products are the Funeral Dignity Plan and the Ultimate Dignity Plan, underwritten by Clientele Life Assurance Company Limited.
This page covers Clientèle funeral cover only. For other Clientèle numbers, see the main Clientèle contact details page. Clientèle’s legal claims lines are a different service and are not used for funeral cover.
Clientèle funeral cover contact details at a glance
| Route | Details |
|---|---|
| Call centre (funeral claims and general queries) | 011 320 3000 |
| Funeral claims email | claims@clientele.co.za |
| Funeral claims fax | 011 320 3170 (fax only) |
| SMS policy number to lodge a funeral claim | 31041 (standard rates apply) |
| Claims and encashment WhatsApp | 067 342 7248 |
| Life-related queries email | services@clientele.co.za |
| Policy changes (self-service) | selfservice@clientele.co.za |
| Encashments email | encashments@clientele.co.za |
| Clientèle App | Google Play and Apple App Store |
| Call-me-back / quote form | clientele.co.za/products/funeral_plan/ |
| Head office | Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196 |
| Head office hours | Monday to Friday 08:00 to 17:00; Saturday 08:00 to 12:00 |
Official Clientèle funeral cover route
Clientèle gives several ways to lodge a funeral claim. You can call the call centre on 011 320 3000, email claims@clientele.co.za, fax 011 320 3170, SMS your policy number to 31041, complete the call-me-back form, or visit head office in Morningside. For claims and encashment follow-ups, Clientèle asks clients to use its WhatsApp platform on 067 342 7248.
To buy funeral cover, complete the form on the funeral plan page and a consultant will call you back with a quote.
Funeral cover product support
Clientèle sells two funeral plans:
- Funeral Dignity Plan: from R370 per month, pays between R35,000 and R100,000, covers up to 13 people on one plan, and gives R200 airtime when you claim.
- Ultimate Dignity Plan: from R435 per month, pays between R30,000 and R100,000, and pays back all premiums for the deceased member with a valid death claim. The premium pay-back has a six-month waiting period and excludes children.
Standard benefits include a R3,000 grocery benefit and a R2,000 unveiling benefit, and the Ultimate plan adds a R2,000 transport benefit.
For other life-related queries, email services@clientele.co.za. For policy changes, use Clientèle self-service at selfservice@clientele.co.za or the Clientèle App on Google Play and the Apple App Store. Encashment documents go to encashments@clientele.co.za, and Clientèle says encashment payments should take no longer than eight working days once all documents are received.
Documents and policy requirements for a funeral claim
For a natural death, Clientèle needs:
- the DHA 1663 notice of death;
- certified ID copies of the insured person and the beneficiary;
- a certified death certificate.
For an unnatural death, you also need a police report from the investigating officer. Have your policy number ready, especially if you lodge the claim by SMS.
- Gather the documents listed above.
- Lodge the claim on 011 320 3000, by email to claims@clientele.co.za, by fax to 011 320 3170, by SMSing your policy number to 31041, through the call-me-back form, or at head office.
- Follow up on the claim on WhatsApp 067 342 7248.
Escalation route
Clientèle does not publish a separate escalation line for funeral cover on the pages checked. Use the call centre or claims WhatsApp above, or visit head office at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196, which is open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Life policies are underwritten by Clientele Life Assurance Company Limited, FSP 15268.
For other funeral and life insurers, browse the insurance and medical aid hub or the insurance directory C to D listings.
Frequently asked questions
What is the Clientèle funeral cover contact number?
Call the Clientèle call centre on 011 320 3000 for funeral claims and general queries.
How do I claim on a Clientèle funeral policy?
Call 011 320 3000, email claims@clientele.co.za, fax 011 320 3170, SMS your policy number to 31041, or visit head office. Follow up on WhatsApp 067 342 7248.
What documents does Clientèle need for a funeral claim?
The DHA 1663 notice of death, certified IDs of the insured and beneficiary, and a certified death certificate, plus a police report for unnatural deaths.
How much does Clientèle funeral cover cost?
The Funeral Dignity Plan starts from R370 per month and the Ultimate Dignity Plan from R435 per month.
Sources
- Clientèle, Funeral plan: clientele.co.za/products/funeral_plan/, read 2026-09-26
- Clientèle, Claims process: clientele.co.za/about-us/claims-process/, read 2026-09-26
- Clientèle, Head office: clientele.co.za/head-office/, read 2026-09-26