Insurance & Medical Aid · Contact details
Clientele Hospital Plan Contact Details
To claim on a Clientèle hospital plan, call the Clientèle call centre on 011 320 3000, email claims@clientele.co.za or SMS your policy number to 43973. Claims and encashment follow-ups go on WhatsApp at 067 342 7248. Clientèle’s hospital plans are its H.E.L.P (Health Event Life Plans) range: hospital cash insurance sold by Clientèle Ltd, not a medical scheme.
The H.E.L.P hospital plans are covered here, not Clientèle Legal or funeral cover. For Clientèle’s other lines, see the main Clientèle contact details page.
Clientèle hospital plan contact details at a glance
| Route | Details |
|---|---|
| Call centre, H.E.L.P claims | 011 320 3000 |
| H.E.L.P claims SMS (policy number) | 43973 (standard rates apply) |
| Claims email | claims@clientele.co.za |
| Claims and encashment WhatsApp | 067 342 7248 |
| Life-related queries email | services@clientele.co.za |
| Policy changes self-service | selfservice@clientele.co.za |
| Clientèle App | Google Play and Apple App Store |
| Call-me-back / claims form | clientele.co.za/head-office/ |
| Head office | Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196 |
| Head office hours | Monday to Friday 08h00 to 17h00; Saturday 08h00 to 12h00 |
How to lodge a Clientèle H.E.L.P claim
Clientèle handles H.E.L.P claims through its call centre on 011 320 3000 and the claims@clientele.co.za mailbox. You can also SMS your policy number to 43973 (standard rates apply) and Clientèle will pick up the claim, or complete the call-me-back form on the head office page and choose “H.E.L.P Plan” as the claim type.
- Keep the original hospital account (or the discharge summary if you were in a public hospital) and a certified copy of your ID.
- After discharge, lodge the claim: call 011 320 3000, email claims@clientele.co.za, SMS your policy number to 43973, or use the call-me-back form.
- For an accident, add the police report, road accident report and driver’s licence where applicable.
- Follow up on the claim on WhatsApp at 067 342 7248.
Clientèle hospital plan WhatsApp and email
For claims and encashment follow-ups, Clientèle asks clients to use its WhatsApp number, 067 342 7248. Life-related queries go to services@clientele.co.za, and policy changes to selfservice@clientele.co.za. The Clientèle App on Google Play and the Apple App Store is another way in.
What the Clientèle H.E.L.P plans cost and cover
Clientèle sells three hospital plans: Standard H.E.L.P from R537 a month, Ultimate H.E.L.P from R590 a month (with a premium pay-back) and H.E.L.P Accident Plus from R441 a month. The plans offer up to R250,000 annual cover, up to R2,500 daily cash and up to R20,000 as a lump sum if you are admitted for more than 72 hours. They also include a 24-hour emergency helpline with nurse advisors, emergency flight and ambulance cover, trauma counselling and HIV support.
Clientèle hospital plan claim rules
- Only hospitalisation recommended by a qualified medical specialist is covered, not admission on a GP’s recommendation.
- Claims are processed after discharge.
- On Standard and Ultimate H.E.L.P, pre-existing conditions are covered after a 12-month waiting period.
- The certified ID is needed at your first claim.
- H.E.L.P is not a medical scheme and does not replace medical aid.
If a Clientèle hospital plan claim stalls
Clientèle does not publish a separate escalation line for its hospital plans. If a claim stalls, follow it up on WhatsApp 067 342 7248 or by email to claims@clientele.co.za, and visit head office in Morningside during office hours if needed. Other insurers are listed in the insurance directory C to D listings and the insurance and medical aid hub.
Frequently asked questions
What is the Clientèle hospital plan claims number?
Call 011 320 3000, email claims@clientele.co.za or SMS your policy number to 43973.
Does Clientèle have a WhatsApp number for claims?
Yes. Clientèle uses 067 342 7248 on WhatsApp for claims and encashment queries.
What documents do I need to claim?
The original hospital account or public-hospital discharge summary, and a certified ID for the first claim. Accident claims also need a police report.
Is a Clientèle hospital plan a medical aid?
No. H.E.L.P plans pay hospital cash benefits and are not a medical scheme.
Sources
- Clientèle, Hospital plans: clientele.co.za/products/hospital-plans/, read 2026-09-26
- Clientèle, Claims process: clientele.co.za/about-us/claims-process/, read 2026-09-26
- Clientèle, Head office: clientele.co.za/head-office/, read 2026-09-26