Insurance & Medical Aid · Contact details
Metropolitan Contact Details
The Metropolitan contact number is 0860 724 724, and the same number takes WhatsApp chats 24/7. Metropolitan is the mass-market insurance brand of Momentum Metropolitan Life Limited, offering funeral plans, life cover, health cash-back plans, savings, investment and retirement products.
This page is about Metropolitan the insurer, not a metropolitan municipality. For funeral policies specifically, see Metropolitan funeral cover contact details.
Metropolitan contact details at a glance
| Route | Details |
|---|---|
| Call centre (client care, claims, policy servicing) | 0860 724 724 |
| WhatsApp (24/7 chat) | 0860 724 724 (type “Hi” to start) |
| Head office email | info@metropolitan.co.za |
| Online claims / service centre | metropolitan.co.za/service-centre/claims-request |
| Find a branch | metropolitan.co.za/service-centre/findbranch |
| Verify a suspicious transaction | 0860 724 724 or info@metropolitan.co.za |
| Head office | Parc du Cap, Mispel Road, Bellville, Cape Town |
| Postal address | PO Box 2212, Bellville, 7535 |
| Call centre hours | Monday to Friday 8am to 5pm; Saturday 8am to 12 midday; closed Sundays and public holidays |
Official contact channels
Metropolitan’s call centre on 0860 724 724 handles client care, claims and policy servicing. It is open Monday to Friday from 8am to 5pm and on Saturday from 8am to 12 midday, and is closed on Sundays and public holidays. Outside those hours, send a WhatsApp to 0860 724 724 and type “Hi” to start; the chat runs 24/7.
Existing clients are asked to use Chat With Us for policy statements, claims, payments and other servicing. For written queries, email the head office at info@metropolitan.co.za. To visit in person, use the Find a branch tool on Metropolitan’s website.
What Metropolitan provides
Metropolitan sells funeral plans, life cover, health cash-back plans, savings, investment and retirement products through Metropolitan financial advisers and an independent broker channel.
Its online Service Centre handles claims for life, funeral and retirement policies, as well as policy statements, updates to your details, tax certificates for the last five years, withdrawals and unclaimed benefits. To claim, let Metropolitan know, prepare the documents it asks for, and allow up to 48 hours once the claim is lodged.
Address and operating information
- Head office: Parc du Cap, Mispel Road, Bellville, Cape Town
- Postal: PO Box 2212, Bellville, 7535
- Call centre: Monday to Friday 8am to 5pm; Saturday 8am to 12 midday
- WhatsApp: 24/7
The products are provided by Momentum Metropolitan Life Limited, an authorised financial services provider (FSP44673) and registered credit provider (NCRCP173).
Support and escalation routes
Metropolitan warns that scammers pose as the company on WhatsApp to get clients to pay money. If you are asked to make a payment or confirm a transaction and you are unsure, contact Metropolitan directly on 0860 724 724 or at info@metropolitan.co.za before you pay.
Metropolitan does not publish a separate escalation line on its contact page, so put unresolved queries in writing to info@metropolitan.co.za. Other insurers are listed in the insurance directory M listings and the insurance and medical aid hub.
Frequently asked questions
What is the Metropolitan contact number?
Call 0860 724 724, Monday to Friday 8am to 5pm and Saturday 8am to 12 midday.
Does Metropolitan have a WhatsApp number?
Yes. WhatsApp 0860 724 724 and type “Hi”. The chat is available 24/7.
What is the Metropolitan email address?
The head office email is info@metropolitan.co.za.
How long does a Metropolitan claim take?
Metropolitan says claims can take up to 48 hours once lodged, provided the documents it asks for are in.
Sources
- Metropolitan, Contact us: metropolitan.co.za/contact-us/, read 2026-09-26
- Metropolitan, Claims request: metropolitan.co.za/service-centre/claims-request, read 2026-09-26
- Metropolitan, Scam alert: metropolitan.co.za/scam-alert, read 2026-09-26