Insurance & Medical Aid · Support
Old Mutual Complaints Department Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
To complain to Old Mutual, call 0860 933 333 or email complaints@oldmutual.com. Old Mutual South Africa handles complaints through its Complaints Management team and has its own Office of Internal Arbitration if you are unhappy with the outcome.
Old Mutual’s complaints page now gives 0860 933 333 for complaints. For Old Mutual’s other numbers, see the main Old Mutual contact details page.
Old Mutual complaints contact details at a glance
| Route | Details |
|---|---|
| Complaints phone | 0860 933 333 |
| Complaints email | complaints@oldmutual.com |
| Office of Internal Arbitration phone | +27 (0)21 509 1770 |
| Office of Internal Arbitration email | arbitrator@oldmutual.com |
| Compliments email | compliments@oldmutual.com |
| Fraud: Tip-offs Anonymous (24/7 toll free) | 0800 222 117 |
| Fraud: Tip-offs Anonymous email | toahotline@tip-offs.com |
| Hours (call centre 0860 933 333) | Monday to Friday 08:00 to 17:00; closed Saturdays and Sundays |
Official Old Mutual complaints route
Old Mutual takes complaints by email at complaints@oldmutual.com and by phone on 0860 933 333, the same number as its client call centre. The call centre is open Monday to Friday, 08:00 to 17:00, and closed on weekends. You can also complain online using the green complaints button on Old Mutual’s complaints page.
If you want to pass on a compliment instead, email compliments@oldmutual.com or call 0860 933 333.
What you need before contacting Old Mutual
Old Mutual asks you to include:
- All policy, account or member numbers involved
- The specific facts of the complaint
- Copies of relevant documents
- Proof of any losses
- The remedy you are asking for
Step-by-step complaints process
- Gather your policy, account or member numbers, documents and proof of loss.
- Email complaints@oldmutual.com or call 0860 933 333. You can start with the call centre, department or branch that handled your matter.
- If it is not resolved, ask for it to be escalated to the Client Relationship Manager or a Manager, and then to Complaints Management.
- If you are still unhappy with the outcome, take it to Old Mutual’s Office of Internal Arbitration.
Escalation route
Old Mutual’s own final step is its Office of Internal Arbitration. Contact it on +27 (0)21 509 1770 or at arbitrator@oldmutual.com, and quote the reference from your earlier complaint.
To report fraud, use Old Mutual Tip-offs Anonymous, 24/7 and toll-free, on 0800 222 117 or at toahotline@tip-offs.com.
For other insurers, browse the insurance and medical aid hub or the insurance directory M to O.
Frequently asked questions
What is the Old Mutual complaints contact number?
Call 0860 933 333, Monday to Friday 08:00 to 17:00.
What is the Old Mutual complaints email address?
Email complaints@oldmutual.com.
How do I escalate an Old Mutual complaint?
Ask for the Client Relationship Manager or a Manager, then Complaints Management. If you are still unhappy, go to the Office of Internal Arbitration on +27 (0)21 509 1770 or arbitrator@oldmutual.com.
What should I include in an Old Mutual complaint?
Your policy, account or member numbers, the facts, copies of documents, proof of losses and the remedy you want.
How do I report fraud to Old Mutual?
Call Tip-offs Anonymous on 0800 222 117, 24/7 toll-free, or email toahotline@tip-offs.com.
Sources
- Old Mutual, Customer compliments and complaints: oldmutual.co.za/customer-compliments-and-complaints/, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26