Old Mutual Home Insurance Contact Details

The Old Mutual home insurance number for direct customers is 0860 22 55 63, and home claims are registered on 0860 24 7 365. Old Mutual sells its home cover (buildings and household contents) as allsure, through Old Mutual Insure Limited, the group’s licensed non-life insurer.

This page covers Old Mutual home insurance. For Old Mutual’s other numbers, see the main Old Mutual contact details page.

Old Mutual home insurance contact details at a glance

Route	Details
Direct customers, speak to a consultant	0860 22 55 63
Brokers & advisers	0860 63 73 73
Register a claim (Insure claims page)	0860 24 7 365
Claims (allsure page)	0861 24 7 365
Emergency assistance (Swiftcare)	0860 24 7 365
Swiftcare 24/7	0800 24 7 365
Non-motor (home) claims email	nonmotorclaims@ominsure.co.za
Personal non-motor fast track claims	fastclaimPNM@ominsure.co.za
Swiftcare hours	24/7, 365 days a year

Official Old Mutual home insurance route

If you bought allsure directly, call 0860 22 55 63 to speak to a consultant about your home cover. Brokers and advisers use 0860 63 73 73. If you have a broker, you can also contact your broker.

To register a claim, the Old Mutual Insure claims page says to contact your broker or call 0860 24 7 365. The allsure product page prints the claims number as 0861 24 7 365 instead, so if one number does not connect, try the other. Home (non-motor) claims can also be emailed to nonmotorclaims@ominsure.co.za, and personal non-motor fast track claims to fastclaimPNM@ominsure.co.za.

For emergency assistance, Old Mutual lists 0860 24 7 365. Old Mutual Insure Swiftcare, on 0800 24 7 365, gives access to 24/7 emergency services, claims registration and more.

Home insurance product support

allsure covers your home, car, personal liability and all risks under one policy. For household contents you can choose:

• Full Cover: fire, explosions, acts of nature, theft, and subsidence or landslip.
• Limited Cover: the same, but excluding theft or attempted theft.

Home cover includes electronics, appliances, furniture and food in the freezer, as well as damage from impact by vehicles, falling trees, animals and aircraft. Old Mutual offers a Household Contents Value Calculator to help you estimate what your contents are worth.

Eligibility, account or policy requirements

Insure your contents for their full value. If you are under-insured, only a proportion of a claim is paid. Old Mutual’s own example: if you are insured for 80% of the value, a R30 000 claim pays R24 000.

Report changes such as moving house or letting your home to tenants immediately, by calling 0860 22 55 63 or your broker.

Old Mutual Insure Limited is a licensed FSP and non-life insurer.

Escalation route

Old Mutual does not publish a separate escalation line for home insurance on its allsure or claims pages. Follow up on 0860 22 55 63 as a direct customer, or through your broker, and keep your policy and claim numbers to hand.

For other insurers, browse the insurance and medical aid hub or the insurance directory, O listings.

Frequently asked questions

What is the Old Mutual home insurance contact number?

Direct customers call 0860 22 55 63. Brokers and advisers call 0860 63 73 73.

How do I claim on Old Mutual home insurance?

Call 0860 24 7 365 or contact your broker. You can also email home claims to nonmotorclaims@ominsure.co.za.

Is there a 24-hour emergency number?

Yes. Old Mutual Insure Swiftcare on 0800 24 7 365 gives 24/7 access to emergency services and claims registration.

Does Old Mutual home insurance cover theft?

Full Cover for household contents includes theft. Limited Cover excludes theft and attempted theft.

Sources

• Old Mutual, allsure car and home insurance: oldmutual.co.za/personal/solutions/short-term-insurance/car-and-home/, read 2026-09-26
• Old Mutual, Old Mutual Insure claims: oldmutual.co.za/personal/solutions/short-term-insurance/old-mutual-insure-claims/, read 2026-09-26