Insurance & Medical Aid · Contact details
Old Mutual Cape Town Contact Details
Old Mutual’s Cape Town city centre branch at St George’s Mall is on 021 980 0704, and the Grand Parade branch is on 021 980 0776. Old Mutual has its head office at Mutualpark in Pinelands, Cape Town, and its branch locator lists about 25 walk-in branches across the Cape Town metro, branded Old Mutual Finance.
For Old Mutual’s national numbers, see the main Old Mutual contact details page.
Old Mutual Cape Town contact details at a glance
| Route | Details |
|---|---|
| Old Mutual CT St Georges Mall branch | 021 980 0704 |
| Old Mutual CT St Georges Mall branch email | omfctstgeorgesmall@omfinance.co.za |
| St Georges Mall branch address | Shop 4 & 5, St George’s Mall, Adderley Street, Cape Town City Centre, Cape Town, 8000 |
| Old Mutual Ct Grand Parade branch | 021 980 0776 |
| Grand Parade branch address | Shop 5 & 7, Grand Parade Centre, Adderley Street, Cape Town City Centre, Cape Town, 8000 |
| Old Mutual Mutual Park (Client Service Centre, Pinelands) | 021 980 0628 |
| Mutual Park branch email | omfmutualpark@omfinance.co.za |
| Mutual Park address | Client Service Centre Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, 7450 |
| Old Mutual Insure Pinelands | 0860 637 373 |
| Old Mutual Insure email | service@ominsure.co.za |
| Old Mutual call centre (national) | 0860 933 333 |
| Old Mutual WhatsApp self-service | 0860 933 333 |
| Report fraud (Tip-offs Anonymous) | 0800 222 117 |
Official branch contact route
In the city centre, call the St George’s Mall branch on 021 980 0704 (omfctstgeorgesmall@omfinance.co.za) or the Grand Parade branch on 021 980 0776. In Pinelands, the Client Service Centre at Mutualpark is on 021 980 0628 (omfmutualpark@omfinance.co.za). For short-term insurance, Old Mutual Insure in Pinelands is on 0860 637 373 or service@ominsure.co.za.
If you are not sure which branch to use, the national call centre is on 0860 933 333, Monday to Friday 08:00 to 17:00.
Location and operating information
- St George’s Mall: Shop 4 & 5, St George’s Mall, Adderley Street, Cape Town City Centre, 8000
- Grand Parade: Shop 5 & 7, Grand Parade Centre, Adderley Street, Cape Town City Centre, 8000
- Mutualpark: Client Service Centre Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, 7450
- Old Mutual Insure Pinelands: Building 81, Mutualpark
St George’s Mall, Grand Parade, Mutualpark and most other Cape Town branches open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00, and are closed on Sunday. The Mitchells Plain Town Centre branch opens later, at 08:30 (Monday to Friday 08:30 to 17:00, Saturday 08:30 to 13:00). Old Mutual Insure Pinelands lists weekday hours of 08:00 to 16:30 and is closed on Saturday.
Other Cape Town branches in the locator include Claremont (Cavendish Connect), Wynberg, Mowbray, N1 City Goodwood, Parow Centre, two in Bellville (Voortrekker Road and Regkam), Table View (Bayside), Khayelitsha, Gugulethu, Philippi Junxion, Vangate, Mitchells Plain Town Centre and Promenade, Westgate Mall, Tokai Junction, Kuilsriver, Brackenfell, Cape Gate, Eersterivier, Atlantis, Somerset West and Paarl Mall. Their direct numbers are on the Old Mutual branch locator.
Services at this location
The branches help with Old Mutual products in person. Several Cape Town branches also have Old Mutual ATMs: Tokai Junction, Mowbray, Cavendish Connect, Bayside, Cape Gate, Vangate and Gugulethu.
You may not need to visit at all. Most service tasks, such as claims, tax certificates, beneficiary changes and payments, can be done on the Old Mutual App, online, or on WhatsApp: save 0860 933 333 as a contact and send “Hi”.
Parent organisation and escalation
The branches belong to Old Mutual, whose head office is at Mutualpark, Jan Smuts Drive, Pinelands. If a branch cannot resolve your matter, log a complaint with the green complaints button on Old Mutual’s complaints page. To report fraud, call Tip-offs Anonymous on 0800 222 117, 24/7 and toll-free.
For other insurers, browse the insurance and medical aid hub or the insurance directory M to O.
Frequently asked questions
What is the Old Mutual Cape Town contact number?
The St George’s Mall branch in the city centre is on 021 980 0704, and the Grand Parade branch is on 021 980 0776.
Where is Old Mutual in Cape Town city centre?
At Shop 4 & 5, St George’s Mall, Adderley Street, and at Shop 5 & 7, Grand Parade Centre, Adderley Street.
What are Old Mutual’s branch hours in Cape Town?
Most branches open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00, closed Sunday.
What is the Old Mutual Pinelands number?
The Client Service Centre at Mutualpark, Pinelands, is on 021 980 0628. Old Mutual Insure Pinelands is on 0860 637 373.
Sources
- Old Mutual, Branch locator: oldmutual.co.za/about/branch-locator/, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26