Insurance & Medical Aid · Contact details
SA Underwriters Car Insurance Contact Details
The SA Underwriters (SAU) main board for car insurance is 011 777 7200, and car insurance claims go to 011 777 7216 or claims@saunderwriters.com. SA Underwriting Agencies, trading as SAU, is an authorised financial services provider (FSP No 281) and underwriting agency based in Randburg, and its motor products are underwritten by Centriq Insurance Company Limited.
SAU sells its car insurance only through brokers, so you cannot buy a policy directly from it. For the company’s wider listing, see the SA Underwriters contact details page.
SA Underwriters car insurance contact details at a glance
| Route | Details |
|---|---|
| Main board | 011 777 7200 |
| General email | info@saunderwriters.com |
| Share call | 0860 002 002 |
| After hours | 0861 727 253 |
| Claims | 011 777 7216 |
| Claims email | claims@saunderwriters.com |
| Underwriting | 011 777 7217 |
| Underwriting email | underwriting@saunderwriters.com |
| Roadside assistance | 0800 002 883 |
| Roadside assistance (alternative) | 0870 210 853 |
| New brokers | 0861 727 253 |
| Contact form (client care compliments/complaints) | saunderwriters.com/contact/ |
| Broker policy admin portal | www.sauonline.co.za |
| Head office | SA Underwriters Place, Bond Street Business Park, Cnr of Bond Street and Kent Avenue, Randburg |
| Postal address | PO Box 3606, Randburg, 2125 |
Official SA Underwriters route
SAU’s head office switchboard is 011 777 7200, and general questions can go to info@saunderwriters.com. The share call number is 0860 002 002. Outside office hours, SAU lists 0861 727 253 as its after hours line. The same number is also listed for new brokers who want to place business with SAU.
Because SAU accepts business exclusively through brokers, your broker is normally your first point of contact for quotes, policy changes and questions about your cover. Brokers can view policy holder details on the SAU online portal at www.sauonline.co.za.
Car insurance claims and roadside support
To report a claim, call the claims department on 011 777 7216 or email claims@saunderwriters.com. Questions about cover, risk and underwriting go to 011 777 7217 or underwriting@saunderwriters.com.
If you have a roadside emergency, dial 0800 002 883 or the alternative number 0870 210 853. SAU says its roadside assistance covers:
- jump starts
- help with a flat tyre
- keys locked in the vehicle
- fuel assistance, limited to five litres per incident
- minor roadside repairs
- a tow-in to the nearest approved dealer or repairer
Terms and conditions apply to the roadside benefits.
Eligibility, account or policy requirements
You need a broker to take out SAU car insurance. SAU’s motor products include:
- Regular Driver
- Named Driver: the main driver plus up to three named drivers
- Drive Rite: a behavioural policy with up to 25% cash back every 3 months
- Total Loss
- Fixed Excess
- Caravan & Trailer
- Scoot About: scooter cover
Value-added products include Write Off Booster (10%, 20% or 30% extra), Tyre Protect, Credit Shortfall, Car Hire and Excess Reducer. SAU says premiums are guaranteed for 12 months.
Escalation route
If you feel SAU’s service is not up to standard, it asks you to send your compliment or complaint through the client care form on its contact page at saunderwriters.com/contact/. It does not publish a separate escalation phone line. Keep your policy details and any claim reference handy, and involve your broker, who placed the policy.
SA Underwriting Agencies holds FSP No 281, and its insurance products are underwritten by Centriq Insurance Company Limited, FSP3417. For other insurers, browse the insurance and medical aid hub or the insurance directory P to S.
Frequently asked questions
What is the SA Underwriters car insurance contact number?
The main board is 011 777 7200. For after hours, SAU lists 0861 727 253.
How do I claim on my SA Underwriters car insurance?
Call the claims department on 011 777 7216 or email claims@saunderwriters.com.
What is the SA Underwriters roadside assistance number?
Dial 0800 002 883, or 0870 210 853 as the alternative number.
Can I buy SA Underwriters car insurance directly?
No. SAU accepts business exclusively through brokers, so you need a broker to take out a policy.
Who underwrites SA Underwriters car insurance?
SAU’s insurance products are underwritten by Centriq Insurance Company Limited, FSP3417.
Sources
- SA Underwriters, Contact: saunderwriters.com/contact/, read 2026-09-26
- SA Underwriters, Home page: saunderwriters.com/, read 2026-09-26
- SA Underwriters, Products: saunderwriters.com/products/, read 2026-09-26