Retail · Contact details
Ackermans Online Contact Details
The Ackermans online customer care line is 0860 900 100, or +27 (0) 21 928 1040 from outside South Africa, and the email is CustomerCare@ackermans.co.za. The Ackermans online store is the same brand as the Ackermans retail chain, a division of Pepkor Trading (Pty) Ltd, and online orders use the same customer care line and mailbox as the stores.
This page covers online orders: delivery, Click & Collect and returns. For the rest of the brand’s contacts, see the main Ackermans contact details page.
Ackermans online contact details at a glance
| Route | Details |
|---|---|
| Customer care line | 0860 900 100 |
| Customer care line (international) | +27 (0) 21 928 1040 |
| Customer care email | CustomerCare@ackermans.co.za |
| Account related queries email | customerservice@tenacityinc.co.za |
| Need Help / FAQ centre | ackermans.co.za/pages/need-help |
| Support centre address | 4 Produksie St, Kuilsriver Industrial, Cape Town, 7580 |
Official Ackermans online support route
For help with an online order, call customer care on 0860 900 100 or email CustomerCare@ackermans.co.za. From abroad, use +27 (0) 21 928 1040. Ackermans does not publish separate hours for the line on its contact page.
Questions about an Ackermans account (card) go to a different mailbox: customerservice@tenacityinc.co.za.
Before you call, the Need Help FAQ centre at ackermans.co.za/pages/need-help covers delivery, returns, account and lay-by questions and may answer your question faster.
Delivery and collection options
Ackermans offers three ways to receive an online order:
- Home delivery: R60 on orders below R600, free from R600. Estimated delivery is 3 to 5 business days.
- Click & Collect: collect at any Ackermans store nationwide, including Ackermans Connect stores. R35 on orders below R350, free from R350. Estimated delivery is 7 to 9 business days.
- Click & Collect Express: R60 on orders below R600, free from R600. Estimated delivery is 3 to 5 business days.
You can follow an order through a tracking link, with updates by WhatsApp, email or SMS. The delivery address cannot be changed after you have ordered. After two failed delivery attempts, the parcel is sent to the nearest store.
What you need before contacting Ackermans
Have your order number and electronic invoice ready. If you want to return something, you need a printout of the electronic invoice or the delivery note.
Online purchases can be refunded or exchanged at any Ackermans store within 30 days of collection. This excludes Ackermans Women and Ackermans Connect stores. The delivery fee is not refundable.
Step-by-step contact process
- Check the Need Help FAQ for delivery, returns, account and lay-by questions.
- Find your order number and electronic invoice (or delivery note for returns).
- Call customer care on 0860 900 100 (international +27 (0) 21 928 1040) or email CustomerCare@ackermans.co.za.
- For account (card) queries, email customerservice@tenacityinc.co.za instead.
- For a return, take the invoice printout to an Ackermans store within 30 days of collection.
Escalation route
Ackermans does not publish a separate escalation line for online orders. Use the customer care line and email above, keep your order number, and note the date of each contact. The Ackermans support centre is at 4 Produksie St, Kuilsriver Industrial, Cape Town, 7580.
For other shops, browse the retail hub or the retail directory A listings.
FAQs
What is the Ackermans online contact number?
Call 0860 900 100 from South Africa or +27 (0) 21 928 1040 from abroad.
What is the Ackermans online customer care email?
Email CustomerCare@ackermans.co.za. Account (card) queries go to customerservice@tenacityinc.co.za.
How much is Ackermans online delivery?
Home delivery and Click & Collect Express cost R60 on orders below R600 and are free from R600. Click & Collect costs R35 below R350 and is free from R350.
Can I return an Ackermans online order in store?
Yes. Take a printout of the electronic invoice to any Ackermans store within 30 days of collection, except Ackermans Women and Ackermans Connect stores. The delivery fee is not refunded.
Can I change my delivery address after ordering?
No. Ackermans says the delivery address cannot be changed once the order is placed.
Sources
- Ackermans, Contact: ackermans.co.za/pages/contact, read 2026-09-26
- Ackermans, Need Help: ackermans.co.za/pages/need-help, read 2026-09-26
- Ackermans, Home delivery and collection: ackermans.co.za/pages/home-delivery-collection, read 2026-09-26
- Ackermans, Returns and refunds: ackermans.co.za/pages/returns-refunds, read 2026-09-26