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DStv Installers Near Me Contact Details
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To contact DStv Installers Near Me, call 011 289 2222 (DStv call centre) or 060 060 3788 (DStv Self Service on WhatsApp), or email csqa@multichoice.co.za (Field Services / installer accreditation).
To find a DStv installer near you, use the Find an Installer tool on dstv.com, which searches DStv Accredited Installer branches by your address and decoder type. DStv is MultiChoice’s satellite pay-TV service, and installations are done only by DStv Accredited Installers, independent service providers to MultiChoice, so there is no single national installer phone line.
For account, activation or signal problems after installation, DStv’s own channels are the call centre on 011 289 2222 and DStv Self Service on WhatsApp, 060 060 3788. For all other DStv numbers, see the main DStv contact details page.
DStv installer contact details at a glance
| Route | Details |
|---|---|
| Find an Installer (DStv Accredited Installer locator) | dstv.com/en-za/dstv-accredited-installation/ |
| Track Installation | dstv.com/en-za/dstv-accredited-installation/track-installation/ |
| DStv call centre (Randburg service centre line) | 011 289 2222 |
| DStv Self Service on WhatsApp | 060 060 3788 (type “Hello”) |
| DStv USSD self-service | *120*68584# |
| Website live chat | Live chat icon on dstv.com |
| Field Services / installer accreditation (for installers, not customers) | CSQA@multichoice.co.za |
| Call centre hours | Seven days a week, including public holidays, 08:00 to 22:00 |
| Live chat hours | Monday to Sunday 07:00 to 23:00 |
| Randburg service centre | Corner Oak Avenue and Grove Street, Ferndale, Randburg |
Official DStv installer route
DStv’s help centre says you can find your nearest DStv Accredited Installer by visiting Find an Installer on the DStv website. The installer page lets you do three things: find an accredited installer, schedule an installation appointment, and track the status of an installation that is already booked.
What an installation includes depends on the decoder:
- HD single-view decoder bought with an installation voucher or on contract: installation to one TV point, activation, a basic demonstration, a 3-month workmanship warranty and a 12-month equipment warranty.
- DStv Explora or Ultra bought with an installation voucher or on contract: installation to two TV points.
Extra travel, cabling or amplification costs are for your account. Connecting to more than one TV or linking decoders is excluded from the standard installation.
What you need before contacting an installer
Have your full address and your decoder type ready, because the Find an Installer search uses both. If you bought an installation voucher, read the voucher information first. DStv advises you to confirm any extra requirements, such as travel, cabling or amplification, with the installer before the installation.
Step-by-step contact process
- Open DStv’s Find an Installer page and search your address and decoder type to see nearby accredited installer branches.
- If you have an installation voucher, read the voucher information and confirm any extra costs with the installer before the job.
- Schedule the installation appointment, then use Track Installation to follow its status.
- For account, activation or signal issues after installation, use WhatsApp 060 060 3788, USSD *120*68584#, live chat, or the call centre on 011 289 2222.
Escalation route
DStv does not publish a separate escalation line for installations. If an installation goes wrong, contact DStv directly: the call centre on 011 289 2222 is open seven days a week, including public holidays, from 08:00 to 22:00, and live chat runs Monday to Sunday from 07:00 to 23:00. The USSD code *120*68584# lets you check what you owe, clear errors, view transactions and reconnect packages.
Installers wanting accreditation: questions go to CSQA@multichoice.co.za, and a Field Services representative will contact you. MultiChoice Field Services no longer grants new installer accreditations in Gauteng, which it calls a saturated region. Accredited installers need at least one staff member per team with MultiChoice Level 1 Basic training, their own tools and a utility van, and must complete five validated installations under temporary accreditation.
For other providers, browse the telecoms and internet hub or the telecoms directory A to E listings.
Frequently asked questions
How do I find DStv installers near me?
Use the Find an Installer tool on dstv.com and search your address and decoder type. It lists nearby DStv Accredited Installer branches.
Is there a DStv installer contact number?
There is no single national installer line. Installers are independent accredited service providers found through the locator. For DStv itself, call 011 289 2222 or WhatsApp 060 060 3788.
How many TV points does a DStv installation cover?
With a voucher or contract, an HD single-view decoder is installed to one TV point, and a DStv Explora or Ultra to two TV points.
Can I track my DStv installation?
Yes. Use the Track Installation page on dstv.com to follow the status of a booked installation.
Sources
- DStv, Accredited installation: dstv.com/en-za/dstv-accredited-installation/, read 2026-09-26
- DStv, Track installation: dstv.com/en-za/dstv-accredited-installation/track-installation/, read 2026-09-26
- DStv, Contact us: dstv.com/en-za/help/contact-us/, read 2026-09-26
- DStv FAQ, Where do I find a DStv Accredited Installer: dstv.com/en-za/help/faqs/general/installers/, read 2026-09-26
- DStv FAQ, How do I become an accredited installer: dstv.com/en-za/help/faqs/general/installers/, read 2026-09-26