Telecoms & Internet · Contact details
DStv Contact Details Johannesburg
To contact DStv, call 060 060 3788 (DStv WhatsApp self service).
DStv’s contact number for Johannesburg is the Gauteng call centre, (011) 289 2222, and the walk-in DStv service centre for Johannesburg is in Randburg, at Corner Oak Avenue and Grove Street, Ferndale. DStv is run by MultiChoice, which lists its official service centres on the DStv Contact Us page.
The Randburg centre is the only official DStv service centre in the Johannesburg area. MultiChoice lists no centre in the Johannesburg CBD or Soweto, and independent DStv agents and installers are not MultiChoice. For DStv’s national contacts, see the main DStv contact details page.
DStv Johannesburg contact details at a glance
| Route | Details |
|---|---|
| DStv call centre (listed for Randburg / Johannesburg centre) | (011) 289 2222 |
| Randburg service centre (walk-in) | Corner Oak Avenue and Grove Street, Ferndale, Randburg |
| Randburg centre appointment booking | dstv.com/en-za/help/contact-us/ (Book Appointment) |
| DStv WhatsApp self service | 060 060 3788 |
| DStv USSD | *120*68584# |
| Website live chat | dstv.com, Monday to Sunday 07:00 to 23:00 |
| MyDStv app | Android, iOS and Huawei |
Official DStv Johannesburg contact route
The phone number DStv lists for its Randburg centre is the call centre, (011) 289 2222. The call centre is open seven days a week, including public holidays, from 08:00 to 22:00.
For account tasks you can do yourself, DStv offers these channels:
- WhatsApp self service: save 060 060 3788 and type “Hello” to start.
- USSD: dial *120*68584# to check what you owe, clear errors, view transactions and reconnect packages. You must dial from the cellphone number registered on your DStv account.
- Live chat: click the live chat icon at the bottom right of the DStv website, Monday to Sunday from 07:00 to 23:00.
- MyDStv app: available on Android, iOS and Huawei. It is for South Africa only and you must register.
Location and operating information
The Randburg service centre is at Corner Oak Avenue and Grove Street, Ferndale, Randburg, in the City of Johannesburg. DStv lists these hours for the centre:
- Monday to Friday: 08:00 to 17:00
- Saturday: 08:00 to 17:00
- Sunday and public holidays: closed
Randburg’s listed Saturday hours run longer than those of the Durban Central and N1 City centres, which close at 14:00 on Saturdays. You can book an appointment online using the Book Appointment option on DStv’s Contact Us page, which also gives directions to the centre.
Services at this location
The Randburg centre is DStv’s official walk-in point for the Johannesburg area. DStv’s Polokwane service centre is now permanently closed, so Randburg is also the nearest official walk-in centre for northern Gauteng and Limpopo. Book an appointment before you go to avoid waiting.
Parent organisation and escalation
DStv is a MultiChoice service. MultiChoice lists five service centres on its Contact Us page: Randburg, Polokwane (permanently closed), Durban Central, Umhlanga and Cape Town (N1 City). DStv does not publish a separate escalation line for the Randburg centre. If a matter is not resolved at the centre, call (011) 289 2222 or use live chat, and keep your reference number.
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Frequently asked questions
What is the DStv contact number in Johannesburg?
Call (011) 289 2222. The call centre is open every day, including public holidays, from 08:00 to 22:00.
Where is the DStv office in Johannesburg?
The DStv service centre for Johannesburg is at Corner Oak Avenue and Grove Street, Ferndale, Randburg.
Is the DStv Randburg centre open on Saturday?
Yes. DStv lists Saturday hours of 08:00 to 17:00. The centre is closed on Sundays and public holidays.
What is the DStv WhatsApp number?
DStv Self Service on WhatsApp is 060 060 3788. Type “Hello” to get started.
Sources
- DStv, Contact us: dstv.com/en-za/help/contact-us/, read 2026-09-26