Business · Contact details
VFS Contact Details
The VFS helpline for South African visas and permits is +27 12 425 3000, and the helpline email is info.dhasa@vfshelpline.com. VFS Global is the outsourced application service the Department of Home Affairs (DHA) uses for South African visa and permit applications; the DHA’s own contact page links to the VFS centres as its official route.
VFS also runs separate South African centres for foreign governments, such as the UK and Lesotho, with their own helplines. This page covers the DHA service for people applying for South African visas and permits.
VFS South Africa contact details at a glance
| Route | Details |
|---|---|
| VFS helpline for Department of Home Affairs visa process | +27 12 425 3000 |
| VFS DHA helpline email | info.dhasa@vfshelpline.com |
| Book an appointment | visa.vfsglobal.com/zaf/en/dha/book-an-appointment |
| Track your application | visa.vfsglobal.com/zaf/en/dha/track-application |
| Helpline hours | Monday to Friday 08:00 to 12:00 and 13:00 to 17:00 |
| Visa application centre hours | Monday to Friday 08:00 to 17:00 |
Official contact channels
For any question about the Home Affairs visa process, VFS asks you to phone +27 12 425 3000 or email info.dhasa@vfshelpline.com. The helpline is open Monday to Friday from 08:00 to 12:00 and from 13:00 to 17:00, so it closes over lunch.
Appointments are booked online at visa.vfsglobal.com/zaf/en/dha/book-an-appointment, and you can follow progress at visa.vfsglobal.com/zaf/en/dha/track-application.
What VFS provides
VFS takes in applications on behalf of the DHA. The services it handles include:
- Temporary residence visas: work, critical skills, study, relative, retired, business and visitor’s visas
- Permanent residence permits
- Waivers, appeals and exemptions
VFS also sells paid Additional Services on top of the standard application. These are optional.
How the VFS application process works
- Identify the visa or permit type you need.
- Begin the application.
- Pay the fees.
- Book an appointment online.
- Visit a visa application centre.
- Track your application.
- Collect the decision.
Address and operating information
VFS runs 11 DHA visa application centres, all open Monday to Friday from 08:00 to 17:00:
- Bloemfontein
- Cape Town
- Durban
- George
- Johannesburg
- Kimberley
- Nelspruit
- Polokwane
- Port Elizabeth
- Pretoria
- Rustenburg (see the VFS Rustenburg page)
Centre addresses are on the VFS attend-a-centre page. You need a booked appointment before you visit.
Support and escalation routes
VFS does not publish a separate escalation line for the DHA service. For questions about an application, use the helpline on +27 12 425 3000 or info.dhasa@vfshelpline.com, and quote your reference. Use the online tracker to check progress before you call. Decisions on visas and permits are made by the Department of Home Affairs, not by VFS.
For other companies, browse the business hub or the business directory V listings.
Frequently asked questions
What are the VFS South Africa contact details?
Call +27 12 425 3000 or email info.dhasa@vfshelpline.com. The helpline is open Monday to Friday 08:00 to 12:00 and 13:00 to 17:00.
How do I book a VFS appointment?
Book online at visa.vfsglobal.com/zaf/en/dha/book-an-appointment after you have started your application and paid the fees.
How many VFS centres are there in South Africa?
There are 11 DHA visa application centres, from Bloemfontein to Rustenburg, open Monday to Friday 08:00 to 17:00.
How do I track my VFS application?
Use the tracker at visa.vfsglobal.com/zaf/en/dha/track-application.
Sources
- VFS Global, Department of Home Affairs contact us: visa.vfsglobal.com/zaf/en/dha/contact-us, read 2026-09-26
- VFS Global, Attend a centre: visa.vfsglobal.com/zaf/en/dha/attend-centre, read 2026-09-26
- Department of Home Affairs, Contact us: dha.gov.za/index.php/contact-us, read 2026-09-26