Retail · Contact details
Spitz Contact Details
Spitz customer care is on 0860 109 321, Monday to Friday from 08h00 to 16h30, and the customer care email is talk2us@spitz.co.za. Spitz is a South African premium footwear retailer that opened in 1968 in the Johannesburg CBD and now has over 70 stores; the company behind it, A & D Spitz (Pty) Ltd, also trades as Kurt Geiger, Green Cross and GX&Co.
This page is for the South African shoe retailer only, not for Spitz restaurants in the US or other foreign businesses with the same name.
Spitz contact details at a glance
| Route | Details |
|---|---|
| Spitz Customer Care | 0860 109 321 |
| Customer care email | talk2us@spitz.co.za |
| Spitz Head Office (site header) | +27 (0)11 707 7300 |
| A & D Spitz (Pty) Ltd (T&Cs contact clause) | 011 707 7000 |
| RCS Careline (Spitz store card) | 0861 077 489 |
| Spitz store card email (RCS) | spitzcard@rcsgroup.co.za |
| Check your store card account (RCS self-service) | rcs.co.za/partner/spitz/self-service |
| Apply for a store card online | spitz.co.za/open-an-account/ |
| Careers | thespitzgroup.simplify.hr |
| Head office address | 30 Sloane Street, Bryanston, 2021, Johannesburg |
| Postal address | Private Bag X30, Craighall, 2024 |
| Customer care hours | Monday to Friday 08h00 to 16h30 |
| RCS Careline hours | Monday to Friday 08h00 to 17h00 |
Official Spitz contact channels
For orders, stock and product questions, call Spitz customer care on 0860 109 321 or email talk2us@spitz.co.za. Spitz says website and email contact requests are acknowledged within 48 hours, and that phoning customer care is the quicker option.
Spitz’s own website shows two head office numbers: the site header lists +27 (0)11 707 7300, while the contact clause in the terms and conditions lists 011 707 7000 for A & D Spitz (Pty) Ltd. For everyday customer queries, use the customer care line rather than either head office number.
Job seekers should use the Spitz careers page at thespitzgroup.simplify.hr.
What Spitz provides
Spitz sells premium footwear through its stores across South Africa. The same company runs Kurt Geiger, Green Cross and GX&Co, and each of those brands has its own talk2us@ mailbox, so write to the brand you bought from.
The site has a stock finder that shows which nearby stores hold a particular shoe. To have a pair set aside, contact that store or customer care on 0860 109 321 or talk2us@spitz.co.za.
The Spitz store card, often searched for as “Spitz RCS”, is issued by RCS Cards Proprietary Limited, not by Spitz. You can apply in any Spitz store or online at spitz.co.za/open-an-account/. Card and account queries go to the RCS Careline on 0861 077 489 (Monday to Friday 08h00 to 17h00) or spitzcard@rcsgroup.co.za, and you can check your balance on the RCS Spitz self-service page.
Address and operating information
- Physical address: A & D Spitz (Pty) Ltd, 30 Sloane Street, Bryanston, 2021, Johannesburg
- Postal address: Private Bag X30, Craighall, 2024
- Customer care hours: Monday to Friday 08h00 to 16h30
- RCS Careline hours: Monday to Friday 08h00 to 17h00
Spitz does not list individual store numbers, such as Smith Street in Durban or Woodmead, on the pages we read. Use customer care or the site’s stock finder to reach a particular store.
Support and escalation routes
Spitz’s returns terms, as set out in its terms and conditions:
- Non-sale items in saleable, unworn condition, with the original till slip, can be exchanged or refunded within 30 days.
- Sale and promotional items can be exchanged or refunded within 7 days.
- Defective goods can be returned within 6 months.
If a query is not resolved, follow up with customer care on 0860 109 321 or talk2us@spitz.co.za and keep your till slip and reference details. Store card disputes go to RCS on 0861 077 489, as RCS Cards (Reg. 2000/017891/07) is the registered credit provider and authorised FSP for the card. Spitz does not publish a separate escalation line.
Frequently asked questions
What is the Spitz call centre number?
Spitz customer care is 0860 109 321, open Monday to Friday from 08h00 to 16h30.
What is the Spitz email address?
Email talk2us@spitz.co.za. Spitz acknowledges email requests within 48 hours.
What is the Spitz head office contact number?
The Spitz website header lists +27 (0)11 707 7300, and its terms list 011 707 7000 for A & D Spitz (Pty) Ltd at 30 Sloane Street, Bryanston.
Who do I contact about my Spitz RCS store card?
Call the RCS Careline on 0861 077 489 or email spitzcard@rcsgroup.co.za, or check your account on the RCS Spitz self-service page.
Can I return shoes to Spitz?
Unworn non-sale items with the till slip can be exchanged or refunded within 30 days, sale items within 7 days, and defective goods within 6 months.
Sources
- Spitz, FAQ: spitz.co.za/faq/, read 2026-09-26
- Spitz, Terms and conditions: spitz.co.za/terms-conditions/, read 2026-09-26