Business · Contact details
Connect FS Contact Details
The Connect FS contact number for loan account queries and complaints is 010 211 1120, and the email is query@jdg.co.za. Connect FS is Connect Financial Solutions (Pty) Ltd, the credit provider that Incredible Connection and HiFi Corp name on their own financial services pages for store loan account queries.
Connect Financial Solutions’ own website, connectfs.co.za, could not be read when we checked, so the details below come from the Incredible Connection and HiFi Corp financial services pages. It is not the same business as Connect Me Financial Services, Cash Connect, FS Connect or Connect Family Solutions.
Connect FS contact details at a glance
| Route | Details |
|---|---|
| Loan account queries and complaints (Connect Financial Solutions) | 010 211 1120 |
| Loan account queries email | query@jdg.co.za |
| Complaints email for Incredible Connection credit customers | incredible@jdg.co.za |
| Complaints email for HiFi Corp credit customers | hificorp@jdg.co.za |
| Complaints fax | 086 649 6485 |
| Complaints postal address | PO Box 4208, Johannesburg, 2000 |
| Credit life insurance queries and claims (Abacus Insurance) | claims@abacus-insurance.co.za |
Official contact channels
Incredible Connection’s financial services page says loan account queries and complaints are handled by Connect Financial Solutions and not by the store. You can email query@jdg.co.za or call 010 211 1120. HiFi Corp gives the same number, 010 211 1120, for any account or insurance matter: call it and follow the prompts.
Credit life insurance queries and claims go to Abacus Insurance at claims@abacus-insurance.co.za, unless you have your own cover elsewhere.
What Connect Financial Solutions provides
Connect Financial Solutions provides the credit behind store accounts at Bradlows, Rochester, HiFi Corp, Incredible Connection, Sleepmasters and Russells, brands that are part of Pepkor, the former JD Group. Its products are secured and unsecured loans, plus long-term and short-term insurance products.
You apply in any brand partner store or on the brand’s website. The minimum requirements listed are:
- ID book or official residential permit
- Latest payslip
- Three months’ bank statements
- Details of your monthly expenses
Payment options listed are cash, debit order, EFT and Easy Pay.
Address and operating information
The published postal address for complaints is PO Box 4208, Johannesburg, 2000. No physical walk-in address or call centre hours are given on the brand partners’ pages; for in-person help with an application, go to a brand partner store.
Support and escalation routes
To lodge a complaint about a loan account, use one of these routes:
- Call 010 211 1120.
- Email incredible@jdg.co.za if your account is with Incredible Connection, or hificorp@jdg.co.za if it is with HiFi Corp.
- Fax 086 649 6485, or post your complaint to PO Box 4208, Johannesburg, 2000.
Keep your account number to hand and a record of each contact. For other businesses, browse the business hub or the business directory C listings.
Frequently asked questions
What is the Connect FS contact number?
Call 010 211 1120 for loan account queries and complaints. HiFi Corp lists the same number for account and insurance matters.
What is the Connect FS email address?
Loan account queries go to query@jdg.co.za. Complaints go to incredible@jdg.co.za for Incredible Connection accounts or hificorp@jdg.co.za for HiFi Corp accounts.
Should I contact the store about my loan account?
No. The brand partner pages say loan account queries and complaints are handled by Connect Financial Solutions, not the store.
Who handles credit life insurance claims?
Abacus Insurance, at claims@abacus-insurance.co.za, unless you have your own cover elsewhere.
Sources
- Incredible Connection, Financial services: incredible.co.za/financialservices, read 2026-09-27
- HiFi Corp, Financial services: hificorp.co.za/financialservices, read 2026-09-26