Retail · Contact details
Fruugo South Africa Contact Details
Fruugo South Africa has no local phone number: customers contact Fruugo through its interactive Help Centre at fruugo.co.za/help, and the only published phone number is the UK global headquarters line, +44 (0)161 938 0150. Fruugo is a UK-based global marketplace run by Fruugo.com Limited, which sells goods on behalf of overseas retailers and has no South African office.
Fruugo asks customers to use only the Help Centre so that they are protected against phishing. Be wary of anyone offering a “Fruugo South Africa” phone line.
Fruugo South Africa contact details at a glance
| Route | Details |
|---|---|
| Help Centre (order help, contact) | fruugo.co.za/help |
| Where’s my order | fruugo.co.za/help/detail/where-my-order-is |
| Global headquarters telephone | +44 (0)161 938 0150 |
| Global headquarters address | Fruugo.com Limited, Fountain Street House, 13 Fountain Street, Ulverston, Cumbria LA12 7EQ, United Kingdom |
Official contact channels
For help with an order, a return or a refund, go to the Fruugo Help Centre at fruugo.co.za/help. To track a parcel, use the “Where’s my order?” page at fruugo.co.za/help/detail/where-my-order-is. Fruugo’s contact page directs customers to the interactive Help Centre and gives no South African number.
The global headquarters number, +44 (0)161 938 0150, is an international call to the United Kingdom.
What Fruugo provides
Fruugo is an online marketplace. It acts as the platform provider and commercial agent for retailers around the world, selling their products to South African shoppers at prices shown in rand with shipping included.
Address and operating information
Fruugo’s global headquarters is at Fountain Street House, 13 Fountain Street, Ulverston, Cumbria LA12 7EQ, United Kingdom. Fruugo.com Limited is registered in England and Wales under company number 06553460. There is no Fruugo office in South Africa.
Do not send returns to the head office address. Use the address on your returns form, or your return and refund will be significantly delayed.
Support and escalation routes
Fruugo does not publish a separate complaints or escalation line. Raise every order problem through the Help Centre, keep your order number and any messages, and follow the return instructions on your returns form.
For other online shops, see the retail hub or the retail directory F to G.
Frequently asked questions
What are the Fruugo South Africa contact details?
Fruugo has no South African phone line. Use the Help Centre at fruugo.co.za/help. The UK headquarters is on +44 (0)161 938 0150.
How do I track my Fruugo order?
Use the “Where’s my order?” page in the Fruugo Help Centre.
Where do I send a Fruugo return?
To the address on your returns form. Returns sent to the head office in the UK are significantly delayed.
Does Fruugo have an office in South Africa?
No. Fruugo.com Limited is based in Ulverston, Cumbria, in the United Kingdom.
Sources
- Fruugo South Africa, Contact: fruugo.co.za/contact, read 2026-09-27