This page covers the funeral route for African Bank. The contact details below were taken from the official African Bank contact page and are the routes African Bank itself publishes for customers in South Africa.
ContactDetails.co.za is an independent directory. We are not African Bank and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.
African Bank contact numbers
These routes were verified against the official African Bank contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer contact centre | 0861 111 011 |
| 060 012 3716 | |
| Report fraud (personal banking) | 011 256 9988 |
| Report fraud (alternate) | 011 256 9227 |
| Report fraud (business and commercial) | 0861 123 120 |
| Loans fraud reporting | 0860 633 633 |
Monday to Friday 08:00 to 16:30. Closed on weekends.
Choosing the right African Bank route
African Bank splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
- Suspected fraud, phishing or a card you no longer control: use report fraud (personal banking) on 011 256 9988. Treat this as urgent and call before anything else.
Self-service options before you call
- WhatsApp for whatsapp on 060 012 3716, which handles routine queries without waiting in a phone queue.
- The official site at africanbank.co.za, where account and self-service tools sit behind a secure login.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the bank’s own complaints process first. If it is not resolved to your satisfaction, South African bank customers can escalate to the relevant financial services ombud scheme, which handles disputes between consumers and banks free of charge.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most banking complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake African Bank contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not African Bank.
- Reach African Bank through the official site at africanbank.co.za rather than through a number in a search advert or a social media reply.
- African Bank will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the African Bank contact number?
The routes African Bank publishes on its official contact page are listed in the table above, with what each one is for. The main route is 0861 111 011. Confirm it on africanbank.co.za before relying on it, since numbers are changed from time to time.
How do I know a African Bank number is genuine?
Check it against the official site at africanbank.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not African Bank, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official African Bank source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.