This page covers the bond cancellation route for FNB. The contact details below were taken from the official FNB contact page and are the routes FNB itself publishes for customers in South Africa.
ContactDetails.co.za is an independent directory. We are not FNB and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.
FNB contact numbers
These routes were verified against the official FNB contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Fraud prevention and security (24 hour call centre) | 087 575 9444 |
| Fraud call centre from outside South Africa | +27 11 369 2924 |
| Report a damaged or stolen card | 087 575 9406 |
| Complaints resolution team | 087 575 9408 |
| Complaints email | [email protected] |
| General enquiries | 087 575 0000 |
| Telephone banking | 087 575 9404 |
| App and Cellphone Banking | 0861 31 32 10 |
| Online Banking from outside South Africa | +27 11 369 1097 |
| ATM queries email | [email protected] |
Most lines run 08:00 to 17:00 on weekdays and 08:00 to 12:00 on Saturdays. The fraud call centre runs 24 hours.
Choosing the right FNB route
FNB splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
- Suspected fraud, phishing or a card you no longer control: use fraud prevention and security (24 hour call centre) on 087 575 9444. Treat this as urgent and call before anything else.
- A complaint that a normal call has not fixed: use complaints resolution team on 087 575 9408 and ask for a complaint reference.
- Calling from outside South Africa: use +27 11 369 1097, since the local 08 prefixes generally cannot be dialled internationally.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at fnb.co.za, where account and self-service tools sit behind a secure login.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the bank’s own complaints process first. If it is not resolved to your satisfaction, South African bank customers can escalate to the relevant financial services ombud scheme, which handles disputes between consumers and banks free of charge.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most banking complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake FNB contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not FNB.
- Reach FNB through the official site at fnb.co.za rather than through a number in a search advert or a social media reply.
- FNB will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the FNB contact number?
The routes FNB publishes on its official contact page are listed in the table above, with what each one is for. The main route is 087 575 9444. Confirm it on fnb.co.za before relying on it, since numbers are changed from time to time.
How do I know a FNB number is genuine?
Check it against the official site at fnb.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not FNB, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official FNB source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.