To claim on an FNB funeral policy, phone personal banking on 087 575 9408. If anyone contacts you claiming to be the bank and asks you to pay a fee to release a payout, that is fraud: report it on 087 575 9444.
ContactDetails.co.za is an independent directory and is not FNB.
Claiming costs nothing
The single most important thing on this page. You never pay to lodge or release a funeral claim. No fee, no “processing charge”, no payment to an agent who offers to speed it up.
Families are targeted at exactly this moment because death notices are public and the need is urgent. A caller who knows the deceased’s name and says a payment is needed to release funds is working from information anyone can obtain.
What a funeral policy is, and is not
- A funeral policy pays a cash lump sum, usually quickly, intended to cover funeral costs. It is not the estate.
- The estate is separate and is wound up through the Master of the High Court. A funeral payout does not settle the deceased’s debts or distribute their property.
- Waiting periods apply on most policies, typically for natural causes in the early months. Check the policy terms before assuming a claim will pay.
- Premiums must be up to date. A lapsed policy is the commonest reason a claim is refused.
What you will need
Generally the death certificate, the deceased’s identity document, the policy number and the claimant’s identity document and banking details. Confirm the exact list on the call rather than making two trips.
| What it is for | Number |
|---|---|
| FNB personal banking | 087 575 9408 |
| Report fraud | 087 575 9444 |
| Reporting a death, estate matters | Master of the High Court, by province |
If a claim is refused and you disagree, the National Financial Ombud Scheme handles insurance and banking complaints free of charge once the provider’s own process is exhausted.
Numbers were read from fnb.co.za on 25 August 2026.