The New Development Bank was established by the BRICS countries and is headquartered in Shanghai, with an Africa Regional Centre in Sandton, Johannesburg.
It is a multilateral development bank, not a retail bank. It lends to governments and to large infrastructure projects. It has no personal customers, no accounts, no cards and no branches, and it does not pay grants, prizes or inheritances to individuals.
Anyone telling you the New Development Bank is holding money for you is running a fraud. Development bank names are used in advance-fee scams precisely because they sound official and few people know what the institution actually does. There is no fee to pay to release funds, because there are no funds.
This page covers how to contact the New Development Bank in South Africa. The details below were taken from the official New Development Bank contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the New Development Bank and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The New Development Bank contact numbers
These routes were verified against the official New Development Bank contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Africa Regional Centre, Johannesburg | +27 11 043 2000 |
| Africa Regional Centre email | [email protected] |
| General enquiries | [email protected] |
| Whistleblowing and investigations | [email protected] |
The Africa Regional Centre is at 135 Daisy Street, Sandown, Sandton, 2196. The bank's headquarters are in Shanghai, China.
The New Development Bank was established by the BRICS countries and is headquartered in Shanghai, with an Africa Regional Centre in Johannesburg. It is a multilateral development bank, not a retail bank: it lends to governments and to large infrastructure projects and has no personal customers, no accounts and no cards. Anyone claiming it will pay you money is running a fraud.
Self-service options before you call
- Check the official site at ndb.int, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through its published enquiries address. The bank has no personal customers, so there is no consumer complaint process. If someone has contacted you claiming the New Development Bank owes you money or is holding funds for you, treat it as an advance-fee fraud, tell your own bank, and report it to the South African Police Service.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most development banking complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake New Development Bank contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the New Development Bank.
- Reach New Development Bank through the official site at ndb.int rather than through a number in a search advert or a social media reply.
- The New Development Bank will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the New Development Bank contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 043 2000. Confirm it on ndb.int before relying on it, since numbers are changed from time to time.
How do I know a New Development Bank number is genuine?
Check it against the official site at ndb.int. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the New Development Bank, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official New Development Bank source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.